Employment Assistant

Job summary

The Employment Assistant provides operational support by managing reception, conducting client intakes, and maintaining accurate data records. They also assist with job coaching, workshop facilitation, and navigating program resources to ensure quality service delivery.

Job details

META Employment Services is hiring: Employment Assistant META Employment Services is seeking an organized, adaptable, and service-focused Employment Assistant to provide support across our Employment Services programs. Please note: This is a contract position for 30 hours per week with an end date of March 31, 2027. Applicants should be aware that this opportunity is specifically intended to provide temporary operational coverage and support based on organizational and client-service needs. Job Title: Employment Assistant Reports to: Program Manager Position Summary The Temporary Employment Assistant provides short-term operational support across META Employment Services programs during periods of staff absence, increased operational demand, or changing client service needs. Working under the direction of Program Supervisors and assigned team members, the incumbent provides administrative, client support, and employment service assistance to help maintain quality service delivery. Roles and Responsibilities Provide support and coverage as needed in various employment service areas, including but not limited to: Providing coverage for the reception desk, answering general inquiries, taking messages, booking appointments, and directing visitors to appropriate personnel and resources. Conducting client intakes, completing forms, collecting documentation, and recording client and/or employer data into various databases and systems. Providing one-on-one support to individuals in navigating program components such as the use of computer equipment and assistive devices, accessing community service information, updating or creating resumes and cover letters, and conducting follow-ups with new and existing clients. Collecting required quotes and assisting clients in completing eligible purchases. Providing job coaching, including on-the-job client support through orientation and review of training materials, safety protocols, job duties, and company policies and procedures. Assisting in the facilitation of workshops and preparing related class paperwork and materials. Accurately entering data into internal and external databases, collecting required documentation such as paystubs, and producing reports as required. Assisting in the development of employer engagement activities and providing support in securing participant placements, job trials, and job-shadowing opportunities. Perform other duties as assigned by the Program Manager. Qualifications and Educational Requirements High school diploma and experience working in an office setting. Post-secondary education in social services, developmental services, or special education is an asset. Experience working with diverse populations, including individuals with disabilities and/or complex barriers to employment, is an asset. Advanced computer skills, including the use of Microsoft Suite applications and effective research skills utilizing internet resources and databases. Ability to multitask; highly organized with strong time-management skills. Capable of working efficiently and accurately under pressure and flexible to changing demands of the job. Excellent written and oral communication skills, with attention to detail and the ability to produce grammatically accurate documentation, letters, and resources. Excellent interpersonal skills and the ability to work collaboratively as part of a team. Bilingualism in French and English is an asset. Access to reliable transportation for travel outside the office. Current and clear criminal record check, including vulnerable sector screening. Additional Notes Travel outside the office will be necessary. May require non-standard working hours, including evenings and weekends. Must have the ability to work from home as needed. The incumbent works collaboratively across program areas and provides flexible support to employment service teams based on operational priorities and client needs. About META Employment Services META Vocational Services Inc. is a registered charity committed to helping job seekers find meaningful employment and supporting employers in finding the right candidates. AI Disclosure: META Employment Services may use automated screening tools to assist in the recruitment process. Vacancy Status: This posting is for an existing vacancy. META Employment Services is an Equal Opportunity Employer, committed to fostering an inclusive, equitable, and accessible environment where all employees feel valued, respected, and supported. If you require any accommodations during the recruitment process, by emailing hr@metaservices.ca.

What you’ll do

The Employment Assistant provides operational support by managing reception, conducting client intakes, and maintaining accurate data records. They also assist with job coaching, workshop facilitation, and navigating program resources to ensure quality service delivery.

Requirements

Candidates must have a high school diploma and experience working in an office setting, with post-secondary education in social services considered an asset. Proficiency in Microsoft Suite, strong organizational skills, and the ability to work collaboratively are essential for this role.

Listed skills

• Time management · Preferred
• Problem solving · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative support
• Client intake
• Data entry
• Resume writing
• Job coaching
• Workshop facilitation
• Microsoft Suite
• Time management
• Multitasking
• Communication skills
• Interpersonal skills
• Research skills
• Documentation
• Problem solving
• Taking Messages
• Special Education
• Bilingual (French/English)
• Research
• Artificial Intelligence
• Social Work
• Computer Literacy
• Higher Education
• Interpersonal Communications
• Program Management
• Coaching
• Time Management
• Verbal Communication Skills
• Detail Oriented

Job areas

• Social Services
• Administrative
• Customer Service & Support
• Human Resources
• Employment Assistant
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

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