IT Support Technician

POSITION TITLE: IT Support Technician DEPARTMENT: Information Technology CLASSIFICATION: MGO-03 SALARY RANGE: Starting at$47,754.00 Per Annum POSITION TYPE: Full-time, Permanent LOCATION: Saskatoon ACCOUNTABLE TO: IT Manager Brief Overview Métis Nation–Saskatchewan (MN–S) is looking for an individual that has a passion for providing IT supports, is an exceptional communicator, and is a natural problem solver. Under the direction of the IT Manager, the IT Support Technician is responsible for assisting in the development and execution of technical and operational IT supports to current and future information technology systems and infrastructure. To be successful in this position, you’ll need to be committed to quality standards and be able to work well both independently and as part of a team on solutions in a changing IT landscape. Key Responsibilities Troubleshoot hardware and software issues related to internal IT. Installation, configuration, and maintenance of end-user workstation hardware, software, and peripheral devices. Assist helpdesk support and follow through resolutions to end-user's satisfaction. Support other departments in their development and use of IT systems and resources. Any other duties and responsibilities as directed by the IT Manager or Deputy Chief of Administrative Transformation. Qualifications And Experience Working knowledge of computer systems, networks, software, and hardware. Post-secondary education in Computer Science, IT, or a related discipline is an asset. A minimum of 1 year of relevant experience in a similar role. A combination of relevant experience and education will be considered an asset. Knowledge And Skills Exceptionally proficient in Microsoft 365. Knowledge of strategic and operational planning. Capacity to act with tact and discretion and maintain confidentiality of user data and information. Effective organizational skills. Outstanding interpersonal abilities. Excellent written and oral communication skills. Strong time-management skills along with the ability to prioritize daily tasks with effective decision-making abilities. Works well independently and as a team. Embrace challenges related to working in areas of rapid growth. Additional Requirements The position is based on a 37.5-hour work week Monday through Friday. A valid Saskatchewan driver’s license and/or access to reliable transportation to our downtown location at 310 20 th St E Saskatoon would be required. The successful candidate must undergo a Criminal Record Check. Please submit your application by 9:59PM on August 17, 2026. Only candidates selected for an interview will be contacted.

The IT Support Technician is responsible for troubleshooting hardware and software issues and maintaining end-user workstations and peripherals. They provide helpdesk support and assist other departments in the effective use of IT systems and resources.

Candidates should have a minimum of 1 year of relevant experience and working knowledge of computer systems and networks. Post-secondary education in Computer Science or IT is considered an asset.

• Time managementPreferred

Identified from the job description. Confirm important requirements above.

• Hardware Troubleshooting
• Software Troubleshooting
• Microsoft 365
• Network Support
• Workstation Configuration
• Helpdesk Support
• Technical Communication
• Time Management
• Organizational Skills
• Interpersonal Abilities

• Technology
• Customer Service & Support
• Government & Public Sector
• Administrative

Minimum education

Bachelor’s degree

Minimum experience

0+ years

Apply by

Sep 2, 2026

Posting language

English

Working hours

38 hours per week

Seniority

Entry level