Operations Supervisor

JOIN OUR TEAM Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2025 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities. Shift: Monday-Friday, 9:00 AM–5:30 PM; flexible to work weekends as required. Roles And Responsibilities You maximize productivity by effectively allocating available resources to successfully process the daily shift work volume. Provide hands on direction of all activities to ensure customer and corporate requirements are met. Comprehend and administer all relevant policies and procedures in a fair and consistent manner. You use SAP, UKG, and other related systems to manage operations, inventory management, and employee-related data. Adhere to all Health and Safety practices, and ensure employees are following all related policies and procedures. You manage individual employee productivity, attendance, and performance management through regular reviews. Resolve employee relation issues in a timely manner and escalate matters when required. Effectively communicate all pertinent information regarding process changes, goals and objectives, and operational results to employees through daily shift meetings. Work cohesively with the entire Management team to ensure strategic objectives are achieved. Maintain inventory accuracy by monitoring inventory movements, performing cycle counts and audits, and ensuring data integrity in the WMS. Investigate and resolve inventory discrepancies by identifying root causes, processing inventory adjustments, managing damaged/defective product, and implementing corrective actions. Support continuous improvement and operational efficiency by analyzing inventory performance, maintaining procedures, communicating inventory issues, training team members, and collaborating with operations to optimize inventory flow. Education & Experience You have a Post-Secondary education, and/or a combination of relevant experience and education Minimum of 4 years of previous leadership experience in directly managing a team to meet daily objectives. A valid MHE certification would be an asset. You have thorough knowledge of third-party logistics services and processes. You manage your time and priorities effectively in fast-paced, flexible environments. You take personal ownership over decisions, actions, and outcomes. When making decisions, you consider everyone and engage those who can add value to the process. You are adaptable in your approach and prioritize with focus on what adds value to the client. Proficiency with Warehouse Management Systems (WMS). Core Competencies Customer Centricity Fostering Culture Collaboration Problem Solving & Decision Making Managing Through Change Developing Self & Others Planning & Results Orientation Communication Always Improving Mindset Business & Financial Savvy The position holder will be required to communicate regularly with clients, management and colleagues located outside Quebec as part of work and case follow-ups. An intermediate level of spoken and written English is required. Why Join Us Work in an environment where safety is our first priority The opportunity to build a career with a growing company Medical, dental, and vision coverage for you and your family Life and disability insurance Wellness programs to support your family’s well-being A Retirement Savings Program with a company match Company team wear allowance Employee Appreciation Day Company sponsored social events Community volunteering We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

The Operations Supervisor is responsible for maximizing productivity through effective resource allocation and hands-on direction of daily shift activities. They manage inventory accuracy, employee performance, and adherence to health and safety policies using SAP and UKG systems.

Candidates require a post-secondary education and a minimum of 4 years of leadership experience managing teams to meet daily objectives. Proficiency in Warehouse Management Systems (WMS) and knowledge of third-party logistics processes are essential.

• Medical Coverage • Dental Coverage • Vision Coverage • Life Insurance • Disability Insurance • Wellness Programs • Retirement Savings Program With Company Match • Company Team Wear Allowance • Employee Appreciation Day • Company Sponsored Social Events • Community Volunteering

• Problem solvingPreferred
• CommunicationPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Operations Management
• Inventory Management
• Team Leadership
• SAP
• UKG
• Warehouse Management Systems (WMS)
• Performance Management
• Health and Safety Compliance
• Cycle Counting
• Root Cause Analysis
• Continuous Improvement
• Third-Party Logistics (3PL)
• Resource Allocation
• Employee Relations
• Communication
• Problem Solving

• Logistics
• Management & Leadership
• Transportation
• Manufacturing

Minimum education

College diploma

Minimum experience

2+ years

Apply by

Sep 4, 2026

Posting language

English

Working hours

37 hours per week

Seniority

Mid-Senior level