Internal Sales Support Representative (Bilingual)

Job summary

The Internal Sales Support Representative will manage customer inquiries, complaints, and order processing while ensuring accuracy and timely delivery. They will also collaborate with logistics, warehouse, and finance teams to maintain documentation and support the sales team with pricing and stock checks.

Job details

Job Type Full-time Description Offer excellent customer service while answering all emails / calls from clients Respond to all customer complaints and find solutions as efficiently as possible Handle order entry, ensure order accuracy, and follow up with customers to confirm product requirements and delivery schedules. Work closely with the logistics, warehouse, and finance teams to ensure timely delivery and invoicing. Track and monitor the status of orders and address any issues related to order fulfillment. Maintain organized and up-to-date documentation of sales activities, customer communications and orders Update order documents on shared company drive Assure accounts are complete and maintained in CRM system Support the sales team with checking stock, price checking, email pricing. Process returns and replacements as needed Requirements High School Diploma or equivalent 3 years previous Customer Service experience Fully bilingual (French- English) Proficient in Microsoft Office suite Strong organizational and multitasking skills with attention to detail. Excellent communication (verbal and written) and interpersonal skills. Ability to manage multiple priorities in a fast-paced environment. Problem-solving skills with the ability to identify solutions to challenges. A customer-focused attitude with the ability to build and maintain relationships. Ability to go the extra mile Salary Description $50,000-$55,000

What you’ll do

The Internal Sales Support Representative will manage customer inquiries, complaints, and order processing while ensuring accuracy and timely delivery. They will also collaborate with logistics, warehouse, and finance teams to maintain documentation and support the sales team with pricing and stock checks.

Requirements

Candidates must have a High School Diploma or equivalent and at least 3 years of customer service experience. Proficiency in Microsoft Office and strong communication skills are required, along with being fully bilingual in French and English.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• CRM Management · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Order Entry
• Order Accuracy
• Logistics Coordination
• CRM Management
• Microsoft Office
• Bilingual
• Communication
• Problem-solving
• Multitasking
• Attention to Detail
• Relationship Building
• Sales Support
• Inventory Checking
• Pricing

Job areas

• Customer Service & Support
• Sales
• Logistics
• Administrative

More jobs from Metro Wallcoverings