Internal Sales Support Representative

Metro Wallcoverings, the leading manufacturer and distributor of decorative commercial products to the Architect and Design community for over forty years, is looking for an in- office Internal Sales Support Representative for our Vancouver office. POSITION TITLE: Internal Sales Support Representative SCOPE: The ideal candidate will be the face of Metro Wallcoverings and will be the first point of contact with our clients. This person is responsible for assisting the sales team in driving business growth by providing administrative support, managing customer data, processing sales orders, preparing quotes, and ensuring the smooth operation of the sales process. This role is essential in ensuring that the sales team can focus on client-facing tasks while maintaining efficient internal processes. JOB DESCRIPTION: Offer excellent customer service while answering all emails / calls from clients Respond to all customer complaints and find solutions as efficiently as possible Handle order entry, ensure order accuracy, and follow up with customers to confirm product requirements and delivery schedules. Work closely with the logistics, warehouse, and finance teams to ensure timely delivery and invoicing. Track and monitor the status of orders and address any issues related to order fulfillment. Maintain organized and up-to-date documentation of sales activities, customer communications and orders Update order documents on shared company drive Assure accounts are complete and maintained in CRM system Support the sales team with checking stock, price checking, email pricing. Process returns and replacements as needed QUALIFICATIONS / SKILLS: High School Diploma or equivalent 3 years previous Customer Service experience Proficient in Microsoft Office suite Strong organizational and multitasking skills with attention to detail. Excellent communication (verbal and written) and interpersonal skills. Ability to manage multiple priorities in a fast-paced environment. Problem-solving skills with the ability to identify solutions to challenges. A customer-focused attitude with the ability to build and maintain relationships. Ability to go the extra mile COMPENSATION PACKAGE: Annual salary range $50,000-$60,000 plus merit-based bonus package Comprehensive benefits package of health, drug and dental benefits Company pension plan with company matching option Working in- office Monday – Friday, 8:30am – 5pm

The representative serves as the primary point of contact for clients, handling inquiries, complaints, and order processing. They provide essential administrative support to the sales team and coordinate with logistics, warehouse, and finance teams to ensure timely delivery.

Candidates must have a high school diploma and at least 3 years of customer service experience. Proficiency in Microsoft Office and strong organizational and communication skills are required.

• Health Benefits • Drug Benefits • Dental Benefits • Company Pension Plan • Company Matching Option • Merit-based Bonus Package

• Customer servicePreferred
• Problem solvingPreferred
• Microsoft OfficePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Microsoft Office
• Organizational Skills
• Multitasking
• Verbal Communication
• Written Communication
• Interpersonal Skills
• Problem Solving
• Relationship Building
• Order Entry
• CRM Management
• Administrative Support

• Customer Service & Support
• Sales
• Administrative
• Construction
• Manufacturing

Minimum education

High school

Minimum experience

2+ years

Apply by

Feb 6, 2027

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available