Patient Care Coordinator - Advanced Imaging

Welcome to MIC Medical Imaging! At MIC, our uncompromising commitment to excellence in diagnostic imaging, coupled with our investment in technology and quality patient care, instills confidence in patients and physicians across the communities we serve. We are an innovator in the healthcare industry, a recipient of the consumer choice award for business excellence, and a talent destination for over 500 team members. Our staff are passionate about improving the healthcare journey for patients and their family members, and proudly support local organizations working towards the same goal. If you are looking for a meaningful career opportunity, our organization could be the perfect fit! Patient Care Coordinator - Advanced Imaging The Opportunity MIC is looking for a Patient Care Coordinator to join its advanced booking department out of our Century Park location. An Advanced Imaging Patient Care Coordinator is responsible for coordinating and scheduling examinations across MRI/CT/PETCT. They ensure bookings are completed efficiently, accurately and in accordance with the clinical protocols,templates and contractual obligations. Working collaboratively with patients, referring doctors, radiologists, technologists and administrative teams, they coordinate protocol review and support exam readiness to ensure exceptional patient experience. Status: Permanent full-time Location: MIC Century Park - # 201-2377 111 ST NW, Edmonton, AB T6J 5E5 Hours: 6:45am – 5:00pm, possible evening and weekends. Role and Responsibilities Appointment Requests: Receive and process imaging referrals from multiple sources including contract partners and private-pay imaging. Reviewing referrals for completeness and obtain addition info when required. Patient Communication: Provide detailed exam-specific information, prep instructions, screening requirements and appointment expectations. Support patients through the complex booking process with professionalism and empathy. Interdisciplinary Communication: Communicate effectively with referring offices, radiologists, technologists, and internal teams to support accurate scheduling and continuity of care. Collaborate with operational and clinical teams to resolve booking issues and support efficient workflow. Scheduling: Scheduling CT/MRI/PETCT examinations for private pay patients and contract partners according to established protocols and clinical requirements. Phone Calls: Receive calls from patients, physician offices, and referral sources. Contact patients to book and confirm appointments once exams have been protocoled. Email: Process requests received through electronic communication channels, ensuring timely follow up and resolution. Record keeping: Accurately enter patient information and appointment details into booking systems including updates, changes and cancellations. Organize, track and prioritize incoming requisitions to ensure timely review and protocoling by radiologists and technologists. Billing and Contract Services: Ensure contract-specific requirements, pricing structures and billing processes are followed accurately. Quote and process payments and maintain accurate billing documentation. Health Records: Process image and records of requests, including the import and export of diagnostic imaging studies in accordance with privacy and organizational requirements. Compliance & Confidentiality: Adhere to policies regarding patient confidentiality and data protection. Other duties as required. Required Qualifications One to two years of experience as a call centre/booking agent or medical receptionist, preferably within a diagnostic imaging environment. Medical Office Assistant certification is considered an asset. Excellent verbal and written communication skills, with the ability to communicate clearly, professionally, and effectively with patients, physician offices, referral sources, and internal teams. Demonstrated patient-centred customer service approach, with the ability to exercise patience, empathy, respect, discretion, and professionalism in all interactions. Proficiency with computers, electronic booking systems, and general office software, with the ability to learn and adapt to new technology and scheduling platforms. Strong attention to detail and organizational skills, with the ability to accurately enter and maintain appointment and patient information while managing competing priorities. Ability to work effectively as part of a team and collaborate with clinical, operational, and administrative staff to support efficient workflow and continuity of care. Knowledge of medical terminology, particularly radiology and diagnostic imaging terminology such as CT, MRI, ultrasound, X-ray, and related examinations, is considered an asset. Demonstrated understanding of, and commitment to, patient confidentiality, privacy, data protection standards, and applicable healthcare regulations. Posting Closing Date: September 10, 2026 The MIC Story MIC Medical Imaging is Canada’s largest radiology partnership, with more than 100 radiologist physicians and over 500 technologists and support staff. MIC serves the greater Edmonton area, offering a wide range of diagnostic imaging services, including x-ray, ultrasound, MRI, CT, and more. MIC is an expert and trusted partner to Edmonton and surrounding area. MIC Medical Imaging Radiologists play an essential role in 17 Edmonton area hospitals and community health centres. We are proud to extend the same expert level of diagnostic imaging to practitioners and patients through our 15 community-based clinics in Edmonton, St. Albert, Ft. Saskatchewan and Sherwood Park. We boast the largest group of sub-specialized radiologists in the province, unique work environments, state-of-the-art equipment, learning and development training, career advancement opportunities, and more. MIC is committed to supporting local organization such as the United Way, Mercy Ships Imaging Excellence Starts with Healthy, Engaged Employees Our people form the foundation for imaging excellence and are the reason practitioners, patients, hospitals, and professional sports teams like the Edmonton Oilers trust us with their medical imaging needs. We take care of our employees, so that they will take care of our patients. At MIC, we provide: Competitive compensation Flexible work commitments to accommodate life changes (i.e. full time, part time, casual) Comprehensive health and dental coverage Vacation allocated on years of services Employer-sponsored pension program (RPP) Professional learning and development opportunities Supports to improve the physical and mental health of our employees Vacation Purchase-Sell Program: provide increased flexibility and support the changing lifestyle needs of our employees Recognition events including an annual staff holiday party, site celebrations, and social events for staff and their families. MIC Medical Imaging is an equal opportunity employer committed to diversity in the workplace. If you are passionate about health care and possess the knowledge, skills, and experience we are looking for, please submit your application today. Please note only qualified individuals selected for an interview will be contacted. Thank you for considering MIC Medical Imaging during your career search. What are you waiting for? Jump-start your career at MIC Medical Imaging. Apply today!

The Patient Care Coordinator is responsible for scheduling MRI, CT, and PET/CT examinations while ensuring clinical protocols and contractual obligations are met. They act as a primary point of contact for patients and referring physicians to facilitate an efficient and professional diagnostic imaging experience.

Candidates must have one to two years of experience in a call center or medical reception role, preferably within diagnostic imaging. Proficiency in office software and a strong commitment to patient confidentiality and data protection are required.

• Competitive compensation • Flexible work commitments • Comprehensive health and dental coverage • Vacation • Employer-sponsored pension program • Professional learning and development opportunities • Physical and mental health support • Vacation purchase-sell program • Recognition events

• Customer servicePreferred
• Problem solvingPreferred
• Attention to detailPreferred
• CommunicationPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Patient scheduling
• Medical terminology
• Diagnostic imaging
• Customer service
• Data entry
• Communication
• Electronic booking systems
• Record keeping
• Billing
• Privacy compliance
• Attention to detail
• Interdisciplinary collaboration
• Problem solving
• Professionalism
• Empathy
• Patient Communication
• Care Coordination
• Patience
• Healthcare Industry Knowledge
• Electronic Communication
• Record Keeping
• Workflow Management
• Organizational Skills
• Mental Health
• Medical Imaging
• Medical Records
• Customer Service
• Medical Guideline
• Community Health
• Confidentiality
• Information Privacy
• Medical Ultrasonography
• Magnetic Resonance Imaging
• Medical Office Procedures
• Medical Terminology
• Medical Privacy
• Positron Emission Tomography
• Telephone Skills
• Radiology
• Scheduling
• Setting Appointments
• Prioritization
• Detail Oriented

• Healthcare
• Administrative
• Customer Service & Support
• Patient Care Coordinator
• Clinical Coordinator
• Health Service Managers
• Medical and Health Services Managers

Minimum education

Professional degree

Minimum experience

0+ years

Apply by

Sep 11, 2026

Posting language

English

Working hours

40 hours per week