Unit Clerk II (Mental Health and Substance Use)

Job summary

Provides reception and clerical support for Mental Health Services, including patient flow coordination, appointment and transportation booking, phone calls, registration, file management, data collection, and supply procurement. Maintains statistical information and uses health information platforms and digital tools to support patient care and unit operations, primarily on the Inpatient Mental Health Unit.

Job details

Overview The Unit Clerk II is an integral part of the Mental Health team and provides clerical support. The Unit Clerk II acts as receptionist and performs clerical duties and maintains statistical information for various patient care areas within Mental Health Services. As part of an interdisciplinary team, the role is responsible for facilitating patient flow, booking appointments/transportation, answering phone calls, registration, file management, data collection, procurement of supplies and other tasks as operationally required. The Unit Clerk II has the ability to navigate and manager multiple health information platforms and digital tools to support patient care and unit operations. The Unit Clerk works primarily on the Inpatient Mental Health Unit and will support tasks in other areas on the program based on operational needs. EDUCATION Minimum Grade 12 or equivalent , post secondary education preferred. Knowledge of Microsoft office suite required. Extensive knowledge of medical terminology preferred. Successful completion of Cerner training. Training / certificate within the last 2 years from an accredited college /university related to office administration/office program preferred. Qualifications Demonstrated ability to work independently as part of a multidisciplinary team in an extremely fast- paced environment. Minimum of 2 years of inpatient Unit Clerk experience required. Experience with ANSOS preferred. Experience working in the inpatient service environment is preferred Recent experience, within 2 years, of working in a mental health unit or clinic required. Ability to multi-task and proven organizational skills. Proven innovation in problem solving and critical thinking skills required. Excellent communication skills (verbal and written). Excellent computer skills required. Demonstrates basic mathematical skills preferred. Ability to maintain confidentiality, demonstrates tact, diplomacy, and discretion in matters related to patients, staff, and hospital matters. Good work and attendance record required. All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN) [formerly Toronto East General Hospital (TEGH)] agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario. All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH. All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices. EMPLOYMENT EQUITY & ACCESSIBILITY STATEMENT Michael Garron Hospital (MGH) champions accessibility, diversity and equal opportunity through the creation of an inclusive and diverse work environment. At Michael Garron Hospital, we strive to be an equitable and inclusive employer. We encourage candidates from Black, First Nations, Métis and Inuit, racialized and LGBTQ2S+ communities, people of colour, women, people with disabilities and individuals who identify with the diverse communities that we serve, to join the MGH team. Through our values of Compassion, Respect, Integrity, Inclusion and Courage, Michael Garron Hospital is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and Ontario Human Rights Code (OHRC). Should you require an accommodation at any stage of the recruitment process, please let us know how we can work with you to meet your needs. This job posting is a confirmed, active vacancy for which we are currently seeking a qualified candidate. MGH is committed to leveraging new technologies and working efficiently. As a result, artificial intelligence systems may be used as part of our process to screen, assess, and or select applicants for this position.

What you’ll do

Provides reception and clerical support for Mental Health Services, including patient flow coordination, appointment and transportation booking, phone calls, registration, file management, data collection, and supply procurement. Maintains statistical information and uses health information platforms and digital tools to support patient care and unit operations, primarily on the Inpatient Mental Health Unit.

Requirements

Requires at least Grade 12 or equivalent, a minimum of two years of inpatient Unit Clerk experience, and recent experience working in a mental health unit or clinic within the past two years. Requires Microsoft Office and Cerner training; post-secondary office administration education, medical terminology, ANSOS, inpatient service experience, and basic mathematical skills are preferred.

Listed skills

• Appointment Scheduling · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred
• Critical Thinking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Medical Terminology
• Microsoft Office
• Cerner
• ANSOS
• Patient Registration
• Appointment Scheduling
• Transportation Booking
• File Management
• Data Collection
• Statistical Reporting
• Multitasking
• Organization
• Problem Solving
• Critical Thinking
• Verbal and Written Communication
• Confidentiality

Job areas

• Healthcare
• Administrative

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