Assistant Store Manager | Richmond Centre

Job summary

Coach and support a high-performing retail team, drive sales results, and create memorable customer experiences. Oversee store operations alongside the Store Manager and in their absence, while helping maintain a supportive and motivated team culture.

Job details

We are a market-leading, premium jewellery brand with a network of stores across Australia, New Zealand, and Canada. Born from a real-life love story, Michael Hill was first established in New Zealand and is proudly headquartered in Australia. Take the next step in your retail leadership career with Michael Hill at Richmond Centre. As an Assistant Store Manager, you'll coach a high-performing team, exceed sales goals, and create memorable moments for every customer. Location: Richmond, V6Y 2C1 What can we offer you? A tiered commission structure, where the more you sell the more you earn Dedicated training programs to set you up for success by building product knowledge Enjoy a competitive extended benefits package including health, dental and employee assistance program Exclusive Team Member Pricing You will have access to a dedicated training and development programs to set you up for success and enable career growth You will be surrounded by an encouraging network of fellow Assistant Managers whilst being mentored by knowledgeable retail leaders Reward and recognition and celebration of your success through awards nights and team events You will enjoy great work life balance by knowing your schedule 4 weeks in advance The Salary range for this position is between $52,000-$58,000 based on relevant experience More About You Proven ability to deliver results in a highly driven sales environment with an understanding of KPIs Confidence to oversee store operations alongside and in the absence of the Store Manager A customer centric focus with the ability to maintain multiple client relationships in a fast-paced environment Effective coach who has the ability to improve the performance of other team members and create a supportive, motivated culture within the store A desire to provide an outstanding experience for both customers and team members Supporting the visions and goals of the business About This Role The Assistant Manager position at Michael Hill Richmond Centre is an exciting opportunity for an engaging professional motivated to take the next step in their Retail management career. We foster a diverse and inclusive workforce where all of our team members can be their brilliant selves. Here, you will be treated with dignity and respect. You will also be joining a renowned, international jeweller with a proud heritage since 1979. Michael Hill is deeply committed to sustainability and responsibility, so you can take pride in knowing you are part of a company that is working towards serious sustainability goals for our Product, Planet, and People. Join our team. We look forward to reviewing your application. Requests for accommodation can be made at any stage of the recruitment process. This is an active vacancy, and we use AI- assisted tools to help assess applications based on job-related criteria. Michael Hill is certified by the Responsible Jewellery Council

What you’ll do

Coach and support a high-performing retail team, drive sales results, and create memorable customer experiences. Oversee store operations alongside the Store Manager and in their absence, while helping maintain a supportive and motivated team culture.

Requirements

Candidates should have a proven ability to deliver results in a sales-driven environment and understand KPIs. They should be confident overseeing store operations, building customer relationships, coaching team members, and supporting business goals.

Benefits

• Tiered Commission • Training And Development Programs • Health Benefits • Dental Benefits • Employee Assistance Program • Employee Discounts • Career Growth Opportunities • Awards And Recognition • Team Events • Four Weeks' Advance Schedule Notice

Listed skills

• Customer service · Preferred
• Product Knowledge · Preferred
• Client Relationship Management · Preferred
• KPI Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail Leadership
• Sales Performance
• KPI Management
• Store Operations
• Team Coaching
• Performance Management
• Customer Service
• Client Relationship Management
• Team Motivation
• Sales Goal Achievement
• Product Knowledge
• Business Goal Alignment

Job areas

• Retail
• Management & Leadership
• Sales
• Customer Service & Support
• Environmental & Sustainability