Senior Framer

Job summary

The Senior Framer is responsible for creating custom framing solutions while building customer relationships and driving sales results. They also support the Framing Manager by training team members, maintaining store standards, and ensuring operational compliance.

Job details

Store - VAN-BROADWAY, BC Build customer relationships while creating a memorable framing solution for their art. Help customers shop our store and be able to find what they’re looking for. Provide a safe, clean and clutter-free environment. Major Activities Adhere to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standards Embrace and execute personal designer by using Elevated ABC Deliver to build relationships with all customers while creating Custom Framing solutions Deliver sales and production results Act in lead capacity in the absence of the Framing Manager Be a resource to assist and train other Team Members Support and assist Framing Manager in driving KPI’s achievement Complete framing orders with a high degree of quality and on time Maintain the ready made frame department and other assigned areas including SISO and Directed Replenishment Deliver friendly customer service; help customers shop and find what they are looking for; provide a well merchandised and in-stock store for the customer to shop Provide a fast and friendly check out experience while adhering to cash handling standards Follow Standard Operating Procedures (SOPs) and Company programs Support shrink and safety programs Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget Operate cash register and execute cash handling to standards Acknowledge customers, help locate product and provide solutions Engage customers on benefits of Rewards and complete enrollments Educate customer on Voice of Customer (VOC) survey Assist with Omni channel processes Other duties as assigned Minimum Type of experience the job requires Basic computer skills and basic measuring skills Ability to operate the framing equipment and glass cutter Preferred Type of experience the job requires Retail experience Experience selling products and/or services to customers Physical Requirements Regular bending, lifting, carrying, reaching and stretching Ability to move throughout the store Ability to remain standing for long periods of time Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation Work Environment Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job. Total Base Pay Range for this Position: $19.75 - $23.00 At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com. At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

What you’ll do

The Senior Framer is responsible for creating custom framing solutions while building customer relationships and driving sales results. They also support the Framing Manager by training team members, maintaining store standards, and ensuring operational compliance.

Requirements

Candidates should possess basic computer and measuring skills, with the ability to operate framing equipment and glass cutters. Previous retail experience and experience in selling products or services are preferred.

Benefits

• Health insurance • Medical insurance • Dental insurance • Vision insurance • Paid time off • Tuition assistance • Employee discounts

Listed skills

• Customer service · Preferred
• Training · Preferred
• Safety Compliance · Preferred
• Cash handling · Preferred
• Sales · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred
• basic computer skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Custom framing
• Customer service
• Sales
• Cash handling
• Merchandising
• Inventory management
• Basic computer skills
• Measuring skills
• Framing equipment operation
• Glass cutting
• Team leadership
• Training
• Safety compliance
• Omni channel support
• Cash Handling
• Time Off Management
• Cash Register
• Customer Service
• Computer Literacy
• Creativity
• Customer Relationship Building
• Standard Operating Procedure
• Selling Techniques
• Glass Cutters
• Heat Press
• Key Performance Indicators (KPIs)
• Loading And Unloading
• Prioritization

Job areas

• Retail
• Customer Service & Support
• Art & Design
• Sales
• Framer
• Craft Artist
• Craft and Related Workers not Elsewhere Classified
• Craft Artists