Service Writer

At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. Responsibilities The purpose of this position is to enhance the retail sales and profitability of a store through coordinating and scheduling automotive repair service transactions and responding to related customer service issues. * Develop and present estimates, source parts and sell jobs to customers * Interpret inspection results (working with Technician) and present results to customers * Oversee the processes of work order preparation and scheduling * Respond to customer service concerns and problems * Act in a store management capacity as needed on day-to-day operational activities * Enhance the effectiveness of Human Resources and quality of service through providing training to service providers * Monitors and control facility and asset utilization * Enforce compliance with environmental and safety regulations and statutes Qualifications * Associate Degree or Equivalent * At least 1-year related experience in the automotive service business * ASE certifications as required * Current and valid driver’s license * Supervisory and management skills * Service diagnosis and technical skills * Business mathematical aptitude * Ability to work a flexible schedule including weekends, evenings, and holidays Compensation: $50,000.00 - $69,700.00 per year JOIN OUR TEAM As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve. At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless. www.midas.com [http://www.midas.com] MIDAS locations are independently owned and operated by franchisees. Your application will be directed to the MIDAS franchise location you applied to and all hiring and employment decisions will be made by that location’s management team. MIDAS is an equal opportunity employer with a strict policy against any form of discrimination.

The Service Writer enhances retail sales and profitability by coordinating automotive repair service transactions and addressing customer service issues. They develop estimates, oversee work order preparation, and respond to customer concerns.

Candidates should have an Associate Degree or equivalent and at least one year of related experience in the automotive service business. ASE certifications and a valid driver's license are required, along with supervisory and technical skills.

• Customer servicePreferred
• SalesPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Automotive Repair
• Sales
• Estimates Development
• Work Order Preparation
• Scheduling
• Technical Skills
• Supervisory Skills
• Management Skills
• Human Resources
• Compliance
• Environmental Regulations
• Safety Regulations
• Business Mathematical Aptitude
• Inspection Interpretation
• Parts Sourcing

• Customer Service & Support
• Trades
• Retail
• Management & Leadership
• Transportation

Minimum education

College diploma

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week