Registration and Office Administrator

Job summary

Manage member registration processes, renewals, status changes, inquiries, database records, compliance, and reporting. Oversee daily office administration, support senior staff, and coordinate meetings, events, webinars, and project logistics.

Job details

Registration and Office Administrator The Midwives Association of British Columbia (MABC)About MABC The Midwives Association of British Columbia (MABC) is the professional, non-profit association representing midwives across British Columbia. MABC sustains and advances the midwifery profession through advocacy, professional services, education, and strategic leadership, positioning midwives as essential primary care providers within B.C.’s health system. Are you an organized, detail-oriented professional who enjoys helping people and keeping operations running smoothly? Do you enjoy being the primary point of contact for members and responding to their questions and inquiries? As MABC's Member Registration and Administrative Coordinator, you'll be at the heart of member services, office administration, event coordination, and stakeholder collaboration. Type: Full-time, permanent Hours: 40 hours per week (core hours Mon – Fri 930am – 230pm) Location: On-site | Burnaby office on the ancestral Coast Salish Territories of the Musqueam, Squamish, and Tsleil-Waututh Nations Salary: $58,000 - $64,000 - $70,000 per year (pay range explained below) The Role The Registration and Office Administrator provides member registration and office administrative support to ensure efficient day-to-day operations at MABC. This role supports member onboarding, renewals, database maintenance, communications, reporting, and event coordination, and delivering responsive customer service to members, partners, and internal staff. What You'll Do Oversight and management of all MABC member registration processes, including new registrants, annual renewal, and change of status Respond to member inquiries and provide information regarding registration requirements, policies, and procedures Acting as main contact between MABC and College of Nurses and Midwifes around members licenses status Ensure compliance with provincial, federal, BCCNM and funder regulations and guidelines regarding registration Prepare reports for Board and Leadership team Manage all aspects of office operations by overseeing daily administrative tasks and serving as the primary point of contact for office maintenance, the landlord, and the building manager Provide administrative support to senior staff, including triage telephone calls, emails, correspondence, and distribution of memos, letters, spreadsheets, and forms to ensure efficient operation of the office Assist with the coordination of meetings, events, webinars, and educational activities Coordinate logistics for special projects and events as needed, on and off-site, including room setup and catering What You Bring Diploma in Business Administration, Office Administration or a related field or a combination of education, training and experience At least 3+ years of experience in administration and / or membership registration Experience with CRM systems and Membership Registration systems Working experience in non-profit and membership-based organization will be considered as an asset. Proficient in using computer software such as Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), CRM systems and member registration systems (ie - Exware) Excellent organizational and time-management skills Compensation & Benefits Salary of $58,000 - $64,000 - $70,000 per year - The Pay Range shows the minimum and maximum annual salary based on full-time equivalent hours. Incumbents are typically hired, transferred or promoted based on their knowledge, skills, abilities and experience in relation to the role requirements as well as internal equity. MABC offers a comprehensive benefits package: Group health benefits Employer RRSP contribution Paid vacation, personal days, wellness days and cultural leave Statutory holidays plus additional organizational closure days Flexible working schedule Professional development and learning opportunities A supportive and engaging team culture centered on care, integrity, and purpose Full details provided at offer stage. MABC is committed to fair, transparent, and equitable compensation that reflects the expertise and trust this role carries. How to Apply If this sound likes the opportunity for you, please submit your resume and a cover letter telling us about your experience and what draws you to this role and apply to this posting. Closing date: November 6, 2026 We encourage applicants to apply even if you don’t meet all the qualification requirements, your unique experience and skill may still make you a great fit. We thank all applicants for their interest, only those selected for an interview will be contacted. A full job description will be provided at that time. For more information about us, please visit: www.bcmidwives.com If you have any inquiries or issues, please contact recruitment at applications@bcmidwives.com MABC is committed to fostering a diverse and inclusive workforce. Applicants must disclose any real, potential, or perceived conflict of interest.

What you’ll do

Manage member registration processes, renewals, status changes, inquiries, database records, compliance, and reporting. Oversee daily office administration, support senior staff, and coordinate meetings, events, webinars, and project logistics.

Requirements

Requires a diploma in business administration, office administration, or a related field, or equivalent education, training, and experience, plus at least three years of administration and/or membership registration experience. Candidates should have experience with CRM and membership registration systems, proficiency with Microsoft Office, and strong organizational and time-management skills; nonprofit or membership-organization experience is an asset.

Benefits

• Group Health Benefits
• Employer RRSP Contribution
• Paid Vacation
• Personal Days
• Wellness Days
• Cultural Leave
• Statutory Holidays
• Additional Organizational Closure Days
• Flexible Working Schedule
• Professional Development And Learning Opportunities

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Organization · Preferred
• Regulatory Compliance · Preferred
• Administrative Support · Preferred
• Communication · Preferred
• Office Administration · Preferred
• report preparation · Preferred
• CRM Systems · Preferred
• Microsoft Office Suite · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Member Registration
• Customer Service
• Office Administration
• Database Maintenance
• CRM Systems
• Membership Registration Systems
• Microsoft Office Suite
• Report Preparation
• Event Coordination
• Meeting Coordination
• Communication
• Organization
• Time Management
• Regulatory Compliance
• Administrative Support
• Stakeholder Collaboration

Job areas

• Administrative
• Customer Service & Support
• Healthcare
• Education