Bilingual Customer Service Representative

Job summary

Handle high volumes of inbound and outbound customer calls while providing effective resolutions and upselling products. Maintain accurate documentation of all interactions in the database and participate in ongoing training to improve performance.

Job details

Your Responsibilities Handle a high volume of inbound and outbound customer calls in a timely, professional, and friendly manner Follow established communication scripts and guidelines while adapting your approach to the customer’s needs Identify customer issues, research solutions, and provide clear, accurate, and effective resolutions or alternatives Recognize and act on opportunities to upsell Miele products and services where appropriate Build strong customer relationships by consistently going the extra mile and delivering an exceptional service experience Accurately document all customer interactions in the call centre database in a clear, organized, and comprehensive way Participate regularly in training sessions and development programs to continuously improve your product knowledge and performance Achieve individual and team performance targets, both qualitative and quantitative What we are looking for Minimum 2 years of customer service experience; call centre experience is an asset Bilingual in English and French (Fluent in verbal and written) Strong professional attitude with an excellent attendance record Proficient computer skills, including Microsoft Word, Excel, and Outlook Excellent time management, communication, and organizational skills A collaborative team player who thrives in a fast‑paced service environment Flexibility to work varying shifts based on business needs The salary range for this position is $50,000 to $60,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data. Bilingual Customer Service Representative

What you’ll do

Handle high volumes of inbound and outbound customer calls while providing effective resolutions and upselling products. Maintain accurate documentation of all interactions in the database and participate in ongoing training to improve performance.

Requirements

Requires a minimum of 2 years of customer service experience and fluency in both English and French. Candidates must possess strong computer proficiency and the ability to work in a fast-paced, collaborative environment.

Listed skills

• Time management · Preferred
• French · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• Upselling · Preferred
• Microsoft Outlook · Preferred
• English · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Call centre
• Bilingual
• English
• French
• Communication
• Time management
• Organizational skills
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Upselling
• Problem solving
• Data entry
• Product Knowledge
• Professionalism
• Organizational Skills
• Bilingual (French/English)
• Research
• Multilingualism
• Customer Service
• Computer Literacy
• Time Management
• Team Performance Management

Job areas

• Customer Service & Support
• Sales
• Administrative
• Bilingual Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives