Since being founded in 1899 Miele has followed its 'Immer Besser' brand promise. As the world’s leading manufacturer of premium domestic appliances, we create delightful experiences – not only with regard to the quality of our products, but also in terms of performance, convenience, design and sustainability. For our customers, this means the peace of mind of knowing that choosing Miele is a good decision – and probably the decision of a lifetime. Our product portfolio includes kitchen appliances such as ovens, steam ovens, refrigerators, coffee machines and dishwashers as well as vacuum cleaners, washing machines and dryers. Dishwashers, washer-extractors and tumble dryers for commercial use as well as washer-disinfectors and sterilisers for use in medical applications augment this line-up. Miele is a family-run company in the fourth generation with eight production plants in Germany as well as one plant each in Austria, the Czech Republic, China and Romania. The company is represented with its own sales subsidiaries and via importers in almost 100 countries. In the 2020 fiscal year, the Miele Group achieved sales of 4.5 bn, 6.5% more than in 2019. Miele employs around 20,944 people worldwide.
Hybrid · Vaughan
Handle high volumes of inbound and outbound customer calls while providing effective resolutions and upselling products. Maintain accurate documentation of all interactions in the database and participate in ongoing training to improve performance.
On-site · Toronto
The supervisor is responsible for managing daily retail operations, including opening and closing registers and overseeing inventory. They also act as a floor role model to ensure exceptional customer service and adherence to company policies.
On-site · Calgary
Diagnose, repair, and maintain Miele Professional equipment at various commercial and institutional customer sites. Ensure accurate documentation, manage service records, and build strong customer relationships through professional technical support.
Hybrid · Vaughan
The Ecommerce Operations Specialist manages day-to-day website operations, including product activations, category configurations, and content updates. They also serve as the first line of support for order and voucher issues while coordinating technical fixes with external agencies.
On-site · Montréal
The Service Technician is responsible for providing high-level consumer interaction, acting as the final point of contact on-site to resolve appliance challenges with available resources. This role also involves providing technical feedback, coordinating training needs, and maintaining daily operational organization of tools, inventory, and communications.
On-site · Montréal
The Chef Partner will handle cooking events for small or large groups, including demonstrations and training sessions. They will also maintain cleanliness and safety in the kitchen while executing Miele recipes as defined.
Hybrid · Vaughan
Develop and maintain demand forecasts while managing inventory levels to ensure optimal stock performance. Collaborate with cross-functional teams to align planning with business objectives and drive continuous improvement in forecast accuracy.
On-site · Calgary
The Chef Partner will conduct cooking demonstrations and classes using Miele appliances while training dealers and employees. They are responsible for maintaining kitchen safety and cleanliness standards while executing recipes according to company specifications.
On-site · Vaughan
The technician is responsible for the installation, service, and maintenance of Miele professional appliances. They must also maintain high-quality customer relations and complete all necessary service reports and documentation.
On-site · Toronto
Provide a premium customer experience to achieve store sales targets and maintain the Miele Experience Centre. Responsibilities include preparing quotes, selling products, and generating leads through consumer events.
Hybrid · Vaughan
The Director of Supply Chain Management is responsible for developing and implementing a 3-5 year strategic plan to drive efficiency, innovation, and cost control across all supply chain functions. They will lead logistics processes, manage external partners, and oversee the development of a high-performing team to meet business objectives.
On-site · Vaughan
The Service Technician is responsible for providing high-level consumer interaction and resolving appliance challenges on-site. They also coordinate training requirements, maintain van inventory, and communicate technical findings to the Regional Service Manager.
On-site · Vaughan
The Service Technician is responsible for providing high-level consumer interaction and resolving appliance challenges on-site. They must also maintain van inventory, coordinate training requirements, and communicate technical findings to regional management.
Hybrid · Vaughan
You will develop and execute territory sales plans to grow the project pipeline and build long-term relationships with architects, designers, and developers. Additionally, you will support the full project lifecycle from design consultation and specification through to product selection and sales coordination.
Hybrid · Vaughan
Lead and develop a bilingual customer service team while overseeing daily operations to meet key performance indicators. Manage complex customer escalations and implement continuous improvement initiatives to drive operational efficiency.
Hybrid · Vaughan
Coordinate and oversee service activities, including scheduling calls and managing installation planning for professional customers. Support the sale of service contracts and collaborate with internal teams to resolve customer issues efficiently.
Hybrid
Your Responsibilities Process in-warranty claims Process VIP orders Respond to online marketplace customer messages Process Dealer Orders Reply to dealer emails Receive dealer phone calls Any additional tasks as assigned by the sales back office supervisor What we are looking for Organized team member capable of working on a variety of tasks Great time management skills Excellent customer service communicator (written and oral) Highly reliable Flexible availability to work weeks when needed Bilingual (English & French) would be a valued asset $20-$30/hour For more than 125 years, Miele has be…
Remote
Your Responsibilities Provide positive consumer interaction at the highest level 1. The individual in most cases should be the last person on site, a remedy is their responsibility with support of the resources around them (RSM, Customer Care, etc) Provide feedback to the RSM and potentially inform fellow Service Technicians on… 1. Findings after attending site to resolve appliance challenges 2. Based on observations and remedies, co-ordinate training requirements and technical communication for the Field to the RSM and Technical Services from a VG perspective Maintain relationships with 3rd…
Remote
Your Responsibilities Provide a consistent superior premium customer experience to achieve store sales targets and demonstrate expert Miele product knowledge Always embrace the Miele Experience strategy and operational guidelines and ensure customers enjoy a hassle-free, premium retail experience Have the ability to wear different hats, ensuring the Miele Experience Centre is always pristine Prepare customer quotes and orders Sell Cash-and-Carry products, cross and up-sell products, providing owner education, assisting with events Has the ability to create leads from consumer events which tak…
On-site · Vaughan
The Sales Consultant will provide product demonstrations, consultations, and sales support to customers while maintaining showroom standards. They will also assist with administrative duties, event coordination, and team-based sales targets.
