Junior Customer Success Specialist

Job summary

The role involves providing customer support via phone and email, troubleshooting inquiries, and onboarding new users to the company's software. Additionally, the specialist will conduct product demonstrations and collaborate with internal teams to ensure customer needs are met.

Job details

Position Overview: We are currently seeking a dynamic individual to join our team and help provide customer service. This will be an in person role. You will work out of our Calgary office. As a Customer Success Specialist you will: Assist our customers through phone and email, addressing a wide range of topics. Troubleshoot and investigate a variety of customer questions. Your day will involve triaging concerns through prioritization and answering questions. You will often be actively problem solving. Ensure customer retention and satisfaction Lead your interactions with empathy and curiosity. Guide our customers in achieving their goals. Help provide live demos and education tailored to potential and actual customers. This is your chance to get curious and understand what our potential or actual customers are looking for from Mikata and whether we can offer that to them. Help onboard customers to our software. You will work with customers to ensure our software and it's setup has been customized to that customer. Understanding your customer is crucial to ensuring the best set up for that customer. Work with the broader team such as the development team and sales team to help make suggestions for the products and ensure customer needs are met. Key Responsibilities: Help answer customer questions through phone and email. Help onboard customers to our software. Present and demonstrate the benefits and value of Mikata's products and solutions to healthcare providers through demos and education. Build and maintain strong relationships with physicians, MOAs and other customers. Collaborate with internal teams, including sales and product development, to ensure alignment of customer success with company goals. Provide feedback from customers to inform product development. Manage and maintain accurate records of all customer success activities, customer interactions, and opportunities in our CRM system. Qualifications: Work experience at a medical practice such as being a medical office assistant. Prior experience with EMRs. Post secondary education of any kind. Experience in a fast-paced, customer/people facing role. Adept at managing multiple tasks simultaneously and working independently. Excellent communication and presentation skills. Self-motivated with a strong drive for results and a proactive approach to learning and problem solving. You have the ambition to always understand the why behind things and are also a critical thinker. You love to learn and read between the lines. You’re tech-savvy and always eager to find solutions. You have a proven ability to handle setbacks and overcome challenges, demonstrating perseverance and a positive attitude in the face of adversity. You take feedback constructively and use it as an opportunity to improve and grow. Ability to work independently as well as part of a team. Bonus: Prior experience with CRM tools and other customer support software, ensuring efficient and effective resolution of customer inquiries. What We Offer: Benefits package, including health, dental, and HSA. Ongoing professional development and training opportunities. A supportive and collaborative work environment with opportunities for career advancement. How To Apply: Interested candidates are asked to apply directly on our website through our job board. Additionally they are encouraged to submit their resume and a cover letter detailing their relevant experience and why they are the ideal fit for this role. Application Deadline: September 30, 2026

What you’ll do

The role involves providing customer support via phone and email, troubleshooting inquiries, and onboarding new users to the company's software. Additionally, the specialist will conduct product demonstrations and collaborate with internal teams to ensure customer needs are met.

Requirements

Candidates should have experience in a medical practice or with EMR systems and possess strong communication and problem-solving skills. A post-secondary education is required, along with the ability to work independently in a fast-paced environment.

Benefits

• Health insurance
• Dental insurance
• Health spending account
• Professional development
• Training opportunities

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• CRM Management · Preferred
• Communication · Preferred
• Troubleshooting · Preferred
• Critical Thinking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Troubleshooting
• Problem solving
• Customer retention
• Software onboarding
• Communication
• Presentation skills
• Critical thinking
• Tech-savvy
• CRM management
• Medical office administration
• EMR proficiency
• Presentations
• Problem Solving
• Troubleshooting (Problem Solving)
• Prioritization
• Curiosity
• Technical Acumen
• Customer Relationship Management
• Sales
• Customer Service
• Customer Success Management
• Positivity
• Self-Motivation
• Critical Thinking
• New Product Development
• Empathy
• Customer Inquiries
• Customer Support
• Customer Retention
• Medical Science
• Medical Office Procedures
• Client Onboarding
• Customer Insights

Job areas

• Customer Service & Support
• Healthcare
• Software
• Technology
• Customer Success Specialist
• Sales Support Specialist
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

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