NIHB Medical Transportation Referral Clerk

Job summary

The clerk is responsible for coordinating medical transportation services, including booking travel and accommodations for community members. They also manage travel claims, maintain accurate records, and provide administrative support to the health department.

Job details

Job Title: NIHB Medical Transportation Referral Clerk Reports To: Health Referral Location: Health Office, Fort McMurray, Alberta Department: Health Employment Type: Full-Time, Permanent Minimum Experience: Entry-level Who We Are The Mikisew Cree First Nation (MCFN) operates a professional government organization that supports a wide range of programs and services across education, administration, health, operations, and community-focused departments. MCFN maintains a collaborative, service‑driven work environment where employees contribute to effective internal operations, reliable service delivery, and the day‑to‑day functions that support the Nation’s organizational needs. Our workplaces value cultural awareness, professionalism, confidentiality, and respect. Teams work together to maintain strong administrative practices, clear communication, and consistent service standards across all departments. MCFN employees play an important role in supporting organized, well‑run offices and ensuring that programs and services operate smoothly and efficiently. Who You Are You are a highly organized and service-oriented professional who is passionate about helping community members access medical transportation services. You excel at coordinating schedules, managing records, and providing exceptional customer service while maintaining confidentiality and professionalism. You are detail-oriented, adaptable, and able to manage multiple priorities in a fast-paced environment. You communicate effectively with clients, healthcare providers, transportation vendors, and colleagues, and take pride in delivering accurate, reliable, and compassionate support. A commitment to teamwork, cultural awareness, and respectful service is essential for success in this role. ROLES AND RESPONSIBILITIES: Answer incoming phone calls, provide information, and assist clients with medical transportation inquiries and troubleshooting. Assess client accessibility and support needs, including age-related, disability-related, language, or other barriers affecting travel arrangements. Coordinate and book local and out-of-town medical transportation, including flights, buses, taxis, accommodations, and other approved travel services. Process and assist with travel mileage and meal claims in accordance with NIHB guidelines. Verify client status numbers and eligibility requirements. Review travel expense claims, receipts, and confirmation slips for completeness and accuracy. Maintain accurate and confidential records of appointments, approvals, travel arrangements, receipts, financial transactions, and related documentation. Schedule, assign, and communicate transportation work orders to Drivers. Report accidents, incidents, and transportation issues and complete required documentation. Report incidents of racism or discrimination to the Medical Transportation Manager. Maintain confidentiality and comply with organizational policies, including the Oath of Confidentiality, Conflict of Interest, and Code of Conduct. Perform general reception, administrative, and other related duties as assigned. EDUCATION AND EXPERIENCE: Grade 12 diploma or equivalent. Additional education or certification in Office Administration or a related field is considered an asset. Experience coordinating transportation, scheduling appointments, data entry, or related administrative duties is an asset. Experience providing exceptional customer service in a professional environment. Experience working with computerized scheduling and record management systems is an asset. Other Requirements Strong knowledge of Microsoft Office applications, including Word, Excel, and Outlook. Knowledge of the Non-Insured Health Benefits (NIHB) Program or willingness to learn. Strong organizational, analytical, and problem-solving skills. Excellent verbal, written, and interpersonal communication skills. Ability to multitask and adapt to changing priorities in a fast-paced environment. Ability to maintain strict confidentiality and handle sensitive information. Ability to work independently and as part of a multidisciplinary team. Financial literacy and the ability to track invoices, receipts, and program expenditures. Knowledge of Mikisew Cree First Nation community, culture, and service needs is an asset. Ability to speak and understand the local Cree language is considered an asset. Must provide satisfactory Criminal Record Check, Vulnerable Sector Check, and Child Intervention Record Check. Must possess a valid provincial driver's licence and have reliable transportation. Must sign the Oath of Confidentiality, Conflict of Interest Declaration, and Code of Conduct. WORKING CONDITIONS: Extended periods of sitting and computer use. Frequent interaction with clients experiencing stress, anxiety, or medical concerns. Busy office environment with frequent interruptions and changing priorities. Manual dexterity required to operate computers and office equipment. Exposure to sensitive and confidential information. Ability to work flexible hours, including occasional evenings and weekends when required. May be required to manage difficult or confrontational situations in a professional manner. Regular interaction with community members, Elders, healthcare providers, transportation vendors, and staff. MCFN Standard Closing Statement In accordance with MCFN hiring practices, this position will be posted internally for a minimum of fourteen (14) days to provide qualified MCFN Members and internal candidates with the opportunity to apply. The MCFN Member priority period will end on October 1, 2026. Following the conclusion of the priority period, the posting will remain open until filled, and external candidates may be considered. Final candidates for this position will be required to complete security screening, which includes a criminal record check and/or Vulnerable Sector Check. Kinanâskomitin (Thank you) for your interest.

What you’ll do

The clerk is responsible for coordinating medical transportation services, including booking travel and accommodations for community members. They also manage travel claims, maintain accurate records, and provide administrative support to the health department.

Requirements

Candidates must possess a Grade 12 diploma and have experience in administrative duties or transportation coordination. Proficiency in Microsoft Office and the ability to maintain strict confidentiality are essential for this role.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• scheduling · Preferred
• interpersonal communication · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Medical transportation coordination
• Customer service
• Administrative support
• Data entry
• Scheduling
• Record management
• Microsoft Office
• Financial literacy
• Problem-solving
• Interpersonal communication
• Confidentiality
• Multitasking
• Conflict resolution
• Cultural awareness
• Office Equipment
• Educational Administration
• Office Administration
• Professionalism
• Willingness To Learn
• Administrative Functions
• Service Standards
• Compassion
• Microsoft Excel
• Customer Service
• Closing Argument
• Communication
• Data Entry
• Financial Literacy
• Interpersonal Communications
• Invoicing
• Problem Solving
• Management Systems
• Fine Motor Skills
• Microsoft Outlook
• Operations
• Telephone Skills
• Travel Arrangements
• Travel Cost Analysis
• Troubleshooting (Problem Solving)
• Coordinating
• Setting Appointments
• Handling Confrontation
• Teamwork
• Detail Oriented

Job areas

• Administrative
• Healthcare
• Transportation
• Social Services
• Government & Public Sector
• Referral Clerk
• Logistics Coordinator
• Transport Clerks
• Logisticians