Customer Service Representative - Part- Time

Job summary

Assist customers in person, by phone, and online, converting leads into rentals and accurately completing agreements, payments, and documentation. Support collections and auctions, inspect and maintain the property and inventory, uphold cleanliness and safety standards, and assist with reconciliation and property improvements.

Job details

Join a Fast-Growing Company That’s Redefining Self Storage Mini Mall Storage Properties has experienced incredible growth across North America since 2020. We're on a mission to make storage simple, secure, and convenient while delivering exceptional customer experiences at every location. As a Customer Service Representative (Self Storage), you'll combine customer service, sales, and property operations to help customers find the right storage solutions while ensuring our facility remains safe, clean, and welcoming. WHAT DO WE OFFER? * Competitive hourly pay. * Performance-based bonus program. * Career growth opportunities in a rapidly expanding organization. * Safety-first, team-oriented culture. WHAT WILL YOU DO? * Assist customers in person, by phone, and online. * Convert leads into rentals through consultative selling and relationship building. * Complete rental agreements, payments, and customer documentation accurately. * Support collections, delinquency management, and auction processes. * Conduct property inspections and maintain unit inventory. * Ensure the facility meets cleanliness, safety, security, and brand standards. * Process payments and complete daily business reconciliation. * Support maintenance and property improvement initiatives. * Safely lift, carry, and transport materials, equipment, and other items weighing up to 50 lbs on an occasional basis. WHAT WILL YOU NEED? * High school diploma or equivalent. * Experience in customer service, sales, retail, hospitality, or property management is an asset. * Strong communication and organizational skills. * Comfortable working independently and managing multiple priorities. * As part of our hiring process, a background check is required. * Basic computer skills, including Microsoft Office. At Mini Mall, we are guided by Integrity, Grit, Customer Focus, Community, and Safety & Security. If you're looking for a stable career with opportunities for growth and a chance to make a positive impact every day, we'd love to hear from you. Join Mini Mall and help shape the future of self-storage. What makes us different makes us stronger. We strive to ensure Mini Mall Storage Properties is a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported so they can be and bring their best. We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics. We are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment. Should you require accommodation to participate fully in the recruitment process, please email careers@minimallstorage.com. We believe in transparent and equitable compensation that reflects both your experience and the potential you bring. Our salary ranges are thoughtfully developed to support internal equity and external market competitiveness. Final placement within the range considers your skills, qualifications, and experience, as well as internal alignment. Our goal is to ensure fairness while supporting your growth, learning, and long-term success. Our salary range for this role is: $19/hr to $22/hr #Li-Onsite

What you’ll do

Assist customers in person, by phone, and online, converting leads into rentals and accurately completing agreements, payments, and documentation. Support collections and auctions, inspect and maintain the property and inventory, uphold cleanliness and safety standards, and assist with reconciliation and property improvements.

Requirements

A high school diploma or equivalent is required, along with basic computer skills, including Microsoft Office, and strong communication and organizational abilities. Customer service, sales, retail, hospitality, or property management experience is an asset; candidates should be comfortable working independently, managing multiple priorities, and completing a background check.

Benefits

• Performance-Based Bonus Program
• Career Growth Opportunities
• Team-Oriented Culture

Listed skills

• Customer service · Preferred
• Consultative Selling · Preferred
• Relationship Building · Preferred
• Communication · Preferred
• Organization · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred
• Payment Processing · Preferred
• Collections · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Consultative Selling
• Relationship Building
• Communication
• Organization
• Multitasking
• Independent Work
• Microsoft Office
• Payment Processing
• Collections
• Property Inspections
• Inventory Management
• Facility Maintenance
• Safety and Security
• Daily Reconciliation
• Physical Material Handling
• Property Inspection
• Workplace Inclusivity
• Organizational Skills
• Materials Transport
• Reconciliation
• Management
• Cleanliness
• Computer Literacy
• Property Management
• Sales
• Operations
• Team Oriented

Job areas

• Customer Service & Support
• Sales
• Retail
• Security & Safety
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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