Customer Service Representative (Self Storage) Temporary

Join a Fast-Growing Company That’s Redefining Self Storage Mini Mall Storage Properties has experienced incredible growth across North America since 2020. We're on a mission to make storage simple, secure, and convenient while delivering exceptional customer experiences at every location. As a Customer Service Representative (Self Storage), you'll combine customer service, sales, and property operations to help customers find the right storage solutions while ensuring our facility remains safe, clean, and welcoming. WHAT DO WE OFFER? * Competitive hourly pay & paid time off. * Performance-based bonus program. * Full-time daytime schedule with no late nights, early mornings, or Sundays. * Comprehensive health, dental, vision, and life insurance benefits. * Retirement savings/401(k) matching program. * Employee Assistance Program, employee discounts and referral program. * Career growth opportunities in a rapidly expanding organization. * Safety-first, team-oriented culture. WHAT WILL YOU DO? * Assist customers in person, by phone, and online. * Convert leads into rentals through consultative selling and relationship building. * Complete rental agreements, payments, and customer documentation accurately. * Support collections, delinquency management, and auction processes. * Conduct property inspections and maintain unit inventory. * Ensure the facility meets cleanliness, safety, security, and brand standards. * Process payments and complete daily business reconciliation. * Support maintenance and property improvement initiatives. * Safely lift, carry, and transport materials, equipment, and other items weighing up to 50 lbs on an occasional basis. WHAT WILL YOU NEED? * High school diploma or equivalent. * Experience in customer service, sales, retail, hospitality, or property management is an asset. * Strong communication and organizational skills. * Comfortable working independently and managing multiple priorities. * As part of our hiring process, a background check is required. * Basic computer skills, including Microsoft Office. At Mini Mall, we are guided by Integrity, Grit, Customer Focus, Community, and Safety & Security. If you're looking for a stable career with opportunities for growth and a chance to make a positive impact every day, we'd love to hear from you. Join Mini Mall and help shape the future of self-storage. What makes us different makes us stronger. We strive to ensure Mini Mall Storage Properties is a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported so they can be and bring their best. We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics. We are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment. Should you require accommodation to participate fully in the recruitment process, please email [email protected]. #Li-Onsite

The role involves managing sales leads, handling customer inquiries, and overseeing the daily operations and maintenance of self-storage facilities. Key duties include managing unit inventory, handling delinquency and auction processes, and performing daily financial reconciliations.

Candidates should have a high school diploma or equivalent, with a preference for experience in sales, customer service, or property management. Proficiency in Microsoft Office and the ability to work flexible shifts, including evenings and weekends, are required.

• Group Benefits Plan • 401K Matching Program • Discretionary Bonus Program

• Customer servicePreferred
• Problem solvingPreferred
• Attention to detailPreferred
• SalesPreferred
• Microsoft OfficePreferred

Identified from the job description. Confirm important requirements above.

• Lead Management
• Sales
• Customer Service
• Unit Inventory Management
• Delinquency Management
• Business Reconciliation
• Microsoft Office
• Problem Solving
• Interpersonal Communication
• Attention To Detail
• Property Management
• Bilingualism
• Payment Collection
• Workplace Inclusivity
• Compassion
• Reconciliation
• Management
• Cleanliness
• Communication
• Computer Literacy
• Discounts And Allowances
• Geography
• Leadership
• Innovation
• Inventory Management
• Operations
• Pricing Strategies
• Collections
• Reliability
• Customer Inquiries
• Detail Oriented

• Customer Service & Support
• Sales
• Retail
• Administrative
• Security & Safety
• Storage Customer Service Representative
• Rental Clerk
• Sales Workers Not Elsewhere Classified
• Counter and Rental Clerks

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week