Full-time Assistant Shift Lead (CA87 389 Queen)

Job summary

The Assistant Shift Lead is responsible for overseeing daily store operations, including cash handling, merchandising, and maintaining store cleanliness. They also provide leadership by training, coaching, and supervising team members to ensure compliance with company policies and high customer service standards.

Job details

Job description We are looking for a Full-time Assistant Shift Lead to join us in our 389 Queen location. Address: 389 Queen St W, Toronto, ON M5V 2A5 Responsibilities: Ensure compliance of all cash handling standards; ensure timely processing of the bank deposits Provide customer-focused service; welcome customers and resolve both employee and customer queries and complaints; ensure all team members are upholding the customer service standard Carry keys and alarm codes; perform standardized opening and closing procedures Train, develop, and coach team members; ensure accountability and compliance of all members Ensure all employees are compliant with company policies: operational, human resources, loss prevention, and health & safety Manage teams of up to 4 people at a time; delegate tasks and breaks Perform and supervise daily procedures, such as handling shipments, merchandising, and cashier duties Act as a Store Manager when in lieu of a Store Manager on shift Oversee store cleanliness and maintenance as per company standard. Collaborate with management to organize and set up store promotions. Check and respond to store emails and complete assigned tasks and requests; maintain professional correspondence with respective departments. And any other duties as assigned Qualifications: Minimum of High School Graduate Eligible to work in Canada Flexible work hours and times Skills & Experience Required: Exceptional customer service skills Self-driven and motivated Energized and outgoing Proactive and organized Excellent communications and interpersonal skills Team player Experience in Retail stores is an asset

What you’ll do

The Assistant Shift Lead is responsible for overseeing daily store operations, including cash handling, merchandising, and maintaining store cleanliness. They also provide leadership by training, coaching, and supervising team members to ensure compliance with company policies and high customer service standards.

Requirements

Candidates must have a minimum of a high school diploma and be eligible to work in Canada. The role requires a self-driven individual with excellent communication skills and previous experience in a retail environment.

Listed skills

• Customer service · Preferred
• Organization · Preferred
• interpersonal skills · Preferred
• Cash handling · Preferred
• Team Leadership · Preferred
• Communication Skills · Preferred
• Inventory management · Preferred
• Conflict Resolution · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Cash handling
• Team leadership
• Staff training
• Inventory management
• Merchandising
• Conflict resolution
• Communication skills
• Interpersonal skills
• Organization
• Proactive
• Self-driven
• Retail operations
• Loss prevention
• Health and safety
• Communication
• Management
• Accountability
• Interpersonal Communications
• Customer Service
• Cash Handling
• Cleanliness
• Loss Prevention
• Deposit Accounts

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Administrative
• Assistant Shift Leader
• Retail Operations Supervisor
• Shop Supervisors
• General and Operations Managers

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