Donor Relations Assistant

Job summary

The Resource Development Assistant will provide administrative support and donor relations services, including processing gifts and managing donor communications. They will also assist with mail handling, purchase order tracking, and greeting donors in person.

Job details

Community Relations and Resource Development Department Resource Development Assistant Full-Time, Contract (3 months contract) 1 Position Hourly Wage: $22.75 Posting No. MS0678 POSITION SUMMARY: The Resource Development Assistant will assist with donor relations and administrative functions within the Community Relations and Resource Development Department during the holiday season, helping ensure a positive donor experience and the efficient operation of fundraising activities. KEY RESPONSIBILITIES: * Provide professional and friendly support to donors and supporters of Mission Services of Hamilton. * Communicate with donors over the phone (accepting donations, making thank you calls and verifying information). * Greet and thank donors who are dropping off donations in person * Answer phone inquiries or redirect calls as needed * Open, sort and process incoming and outgoing mail * Process and Enter gifts into Raiser’s Edge/ RENXT * Create and mail donation receipts and thank you letters * Create and track Purchase Orders * Support the Resource Development with other tasks as assigned * Work safely, identify and report any health and safety concerns to management, and follow Mission Services’ workplace health and safety policies and procedures at all times QUALIFICATIONS: * Preference for secondary school diploma in administration, Fundraising or related field * One to three (1-3) years of experience working in Raiser’s Edge/RENXT or similar database preferred * Preference for experience working with donors in a non-profit environment * Working knowledge of Excel, Word and Outlook * Raiser’s Edge/ RENXT HOURS OF WORK: * 37.5 Hours Per Week * Monday to Friday , with the ability to attend occasional Mission Services’ events and functions outside of regular working hours. REQUIREMENTS: * Clear Police Vulnerable Sector Check * Proof of Negative Two-Step Tuberculosis Skin Test At Mission Services of Hamilton, we value diversity in our employees, and we work from an anti-racism/anti-oppression framework and strive for equity and inclusion. We strive to foster an organization that reflects the diversity of the community we serve and welcome applications from all qualified candidates. We encourage applications from individuals from underserved and underrepresented cultural and racial communities, from First Nations Inuit and Metis communities, Two-Spirit, LGBTQIA+ communities, people living with disabilities, and those with lived experience of abuse, food insecurity, homelessness, mental health difficulties and addictions. Mission Services is also committed to developing an inclusive, barrier-free selection process and work environment. We thank all applicants, however, only those candidates selected for an interview will be contacted. If contacted, please advise us if you require any accommodation measures to ensure you will be interviewed in a fair and equitable manner. Information received relating to accommodation requests will be treated with confidentiality. We are committed to a fair and transparent hiring process. While our recruitment system may use AI‑assisted tools to help screen applications, final decisions are made by our recruitment team, and all applications receive human review.

What you’ll do

The Resource Development Assistant will provide administrative support and donor relations services, including processing gifts and managing donor communications. They will also assist with mail handling, purchase order tracking, and greeting donors in person.

Requirements

Candidates should have one to three years of experience with Raiser’s Edge or similar databases and a preference for a secondary school diploma in administration or fundraising. Applicants must also provide a clear police vulnerable sector check and proof of a negative two-step tuberculosis skin test.

Benefits

• Vacation payout

Listed skills

• Administrative Support · Preferred
• Data entry · Preferred
• Communication · Preferred
• Customer service · Preferred
• Microsoft Excel · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred
• Fundraising · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Donor relations
• Administrative support
• Raiser’s Edge
• RENXT
• Data entry
• Communication
• Customer service
• Mail processing
• Purchase orders
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Fundraising
• Raiser's Edge NXT
• Community Relations
• Administrative Functions
• Mental Health
• Management
• Confidentiality
• Disabilities
• Occupational Safety And Health

Job areas

• Administrative
• Social Services
• Customer Service & Support
• Donor Relations Assistant
• Alumni Relations Manager
• Advertising and Public Relations Managers
• Education Administrators, Postsecondary

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