Community Support Worker (Outreach)

Mission Services of London is a non-profit social service agency dedicated to serving residents of London and Middlesex County with compassion and dignity. The Community Mental Health Programs of Mission Services of London has an opening for a contract full-time position as a Community Support Worker (Outreach) for a period of four months. This position involves providing crisis intervention to individuals who are experiencing, or are at risk of, homelessness, mental illness, mental health crises, and/or substance use challenges. Streetscape staff engage participants in their current environments, which may include outdoor settings. The Community Support Worker will operate under the supervision of the Community Mental Health Programs Supervisor. Duties And Responsibilities Screen and assess appropriate referrals. Identify and engage individuals from the target population. Assist clients to access services. Assist consumers to attain identified needs, i.e., shelter, food, clothing, physical health. Network with other agencies and service providers. Attend appointments with clients and assist with communication and advocacy Maintain detailed and current documentation for all client interactions Administrative duties i.e., computerized data collection, participation in team and training opportunities. Qualifications Post secondary education in mental health and/or addiction field. Minimum two years’ experience working with people who struggle with serious mental illness and complex homelessness. Excellent interpersonal and communication skills Ability to work independently in the community and at several MSL sites. Experience and knowledge in concurrent disorders. Knowledge of issues and relevant legislation related to mental health and homelessness. Working knowledge of social services/resources in London and area. A valid “G” class driver’s license, as well as a licensed and insured vehicle. Current First Aid, CPI and CPR certification Position Details Full-time contract (August 31 to December 31, 2026). Mission Services of London invites applications from all qualified individuals. MSL is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an interview, please advise Human Resources if you require accommodation. Mission Services of London 4-797 York Street London, ON, N5W 6A8 519-433-2807 Visit Website Organization Profile Job Details Position Type Contract - Full Time Job Categories Community Outreach, Other Salary $23.60 per hour Date Posted: August 17, 2026 How To Apply resume Contact Name Dominique Godoy Email Dominique Godoy Application Deadline Monday, August 24, 2026 Share

Provide crisis intervention and outreach services to individuals experiencing homelessness, mental illness, and substance use challenges. Assist clients in accessing essential services such as shelter, food, and healthcare while maintaining detailed documentation.

Requires post-secondary education in mental health or addictions and at least two years of experience with complex homelessness and serious mental illness. Must possess a valid G driver's license, a licensed vehicle, and current First Aid, CPR, and CPI certifications.

Identified from the job description. Confirm important requirements above.

• Crisis Intervention
• Case Management
• Client Advocacy
• Mental Health Support
• Addiction Support
• Community Outreach
• Screening and Assessment
• Documentation
• Interpersonal Communication
• Concurrent Disorders Knowledge

• Social Services
• Healthcare
• Government & Public Sector

Minimum education

Professional degree

Minimum experience

2+ years

Apply by

Sep 17, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level