Monalisa MOUKETEY

Bilingual English/French professional with experience spanning recruitment and participant selection, customer relationship management, executive support, communications, and administrative coordination. Managed a portfolio of 1,000+ customers, coordinated approximately 100 tender submissions, recruited and selected 10 program participants, and organized approximately 12 professional events and meetings. Strong in stakeholder communication, documentation, follow-through, and coordination across multiple priorities.

• Ability to work under pressure
• Administrative Support
• Appointment Scheduling
• Attention to detail
• business correspondence
• Client Relationship Management
• Communication
• Critical Thinking
• Customer service
• Data entry
• document preparation
• English
• Event Logistics
• Filing
• French
• Google Workspace
• interpersonal skills
• Microsoft 365
• Microsoft Excel
• Microsoft Outlook
• Microsoft Teams
• Microsoft Word
• Multitasking
• Organization
• Planning
• Problem solving
• record keeping
• Recruitment
• Reliability
• Reporting
• Teamwork
• telephone communication
• Time management
• written communication
• Zoom

1. Communication, Marketing & Public Relations Professional

   Franchise Opportunités Canada

   Nov 2025 to Present

   • Support communication, marketing and public relations activities for franchise and business-development initiatives. • Conduct research and coordinate information related to business opportunities and potential partnerships. • Prepare professional presentations, business documents and stakeholder communications. • Currently supporting a client through the process of establishing and incorporating a business in Canada.

2. Relationship Agent

   Bange Bank Cameroon

   May 2023 to Oct 2025

   • Managed a portfolio of 1,000+ customers, providing personalized support and maintaining long-term client relationships. • Assessed customer needs and provided appropriate banking solutions while maintaining service quality and responsiveness. • Handled high volumes of customer requests, resolved issues and ensured accurate and timely follow-up.

3. Executive Assistant | Communications & Marketing

   Bytes Corp

   Aug 2022 to Jan 2023

   • Supported executive operations while coordinating communication and marketing activities. • Managed an advertising project from client requirements through execution and follow-up. • Coordinated client communications, project timelines and deliverables.

4. Vice Coordinator & Public Relations

   African Rebirth – French-speaking Area

   Jul 2021 to Apr 2024

   • Recruited and selected 10 national participants for Model United Nations (MUN) and mentoring programs. • Supervised selected participants throughout MUN training and program activities. • Coordinated with international panelists and stakeholders to support effective program delivery. • Supported participant communication, mentoring activities and organizational coordination.

5. Logistics Intern

   KKB Marketing & Services

   Jan 2021 to Jul 2021

   • Supported fuel-related logistics activities and operational follow-up. • Monitored visual materials and supported day-to-day administrative coordination.

6. Ambassador of Cameroon

   African Rebirth

   Dec 2020 to Sep 2021

   • Recruited and supervised national participants and monitored their progress during MUN training. • Supported communication between participants and program coordinators.

7. Administrative Assistant

   Ernst & Young Cameroon Sarl

   Aug 2019 to Aug 2020

   • Coordinated approximately 100 national and international tender submissions, managing documentation, formatting, printing, packaging and on-time dispatch. • Prepared and formatted financial, technical and administrative proposals for client submissions. • Produced and formatted professional correspondence, reports and statutory documentation for multiple clients. • Organized approximately 12 professional events, seminars and meetings, coordinating participants, documentation and logistics. • Coordinated employee flight and hotel reservations and supported day-to-day administrative operations. • Supported client reception, mail registration, dispatch and regional customer-related administrative activities.

8. Conference Assistant / Hostess

   Various Organizations & Events

   Dec 2016 to Apr 2018

   • Welcomed participants and supported registration and participant-facing activities at professional conferences and events. • Organized conference documentation and supported conference-room management. • Assisted temporary secretariat operations.

9. Intern Secretary to the Consul General of Cameroon

   Consulate General of Cameroon, Lagos

   Jul 2015 to Aug 2015

   • Prepared information sheets and administrative documents for passport and access-pass procedures. • Drafted meeting minutes and prepared consular cards and laissez-passer documentation. • Classified and reviewed files and maintained administrative registers.

1. University of Buea

   Bachelor's Degree, Political Science and Public Administration

   2013 to 2016

2. Collège de la Retraite

   Literary Baccalaureate A4 Spanish

   Yaoundé

   2012 to 2013