Business Development Specialist

Job summary

Prospect and qualify MSP decision-makers across the US and Canada through outbound channels, build a pipeline of qualified opportunities, and book product demonstrations. Maintain accurate CRM records, support sales and marketing initiatives, represent Mizo at industry events, and help improve outreach messaging and sales processes.

Job details

Company Description Mizo develops AI agents for Managed Service Provider (MSP) service desks, helping elevate MSPs into true next-generation operations. The company focuses on unlocking the potential of service desks by automating routine tasks and improving responsiveness. By integrating advanced AI technologies, Mizo enables MSPs to deliver more efficient, data-driven support experiences. Team members contribute to innovative solutions that transform how MSPs operate and serve their clients. Role Description The Business Development Specialist is a full-time, on-site role based in Montreal, QC. You'll be responsible for prospecting, qualifying, and booking demos with MSP decision-makers across the US and Canada. This is a hunter role — outbound-led, metrics-driven, and high-impact. Key Responsibilities Pipeline Generation & Prospecting Identify and engage potential clients within the MSP ecosystem through outbound prospecting (email, calls, LinkedIn, and events) Build and maintain a strong pipeline of qualified opportunities for the sales team Research target accounts and personalize outreach to key decision-makers Qualify inbound leads and convert them into sales opportunities Maintain accurate prospect and pipeline data in the CRM Market Development & Sales Support Collaborate with the leadership team to develop outbound sales strategies Identify market trends and new business opportunities Represent Mizo at industry events, conferences, and networking functions Support marketing campaigns through targeted outreach and follow-ups Contribute to improving messaging, outreach sequences, and sales playbooks Experience Must-haves – 2–4 years of outbound sales or BDR/SDR experience, ideally in SaaS or tech – Demonstrated track record of meeting or exceeding pipeline and booking targets – Familiarity with the MSP industry — you know what a PSA is and why ticket volume matters – Excellent written and verbal communication in English; – Self-starter mentality — you don't wait to be told what to do – Comfortable working in a fast-moving, early-stage environment where the playbook is still being written Nice-to-haves – Prior experience selling into MSPs or IT service providers – Experience with Pipedrive or similar CRM platforms – Familiarity with automation tools or AI-powered SaaS products – Existing network within the MSP community (ConnectWise, IT Nation, HTG, etc.) What We OfferCompany Culture Collaborative and innovative work environment where your ideas matter A fast-growing startup where you can make a direct impact Continuous learning and professional development opportunities Supportive team culture that celebrates wins and learns from challenges Office in the heart of the Plateau Mont-Royal in Montreal Benefits & Perks Competitive salary with ESOP and performance-based bonuses Modern sales tools and technology to help you succeed Team building events and company retreats Why Join Mizo? At Mizo, you’ll join a team passionate about helping MSPs operate smarter with AI-driven solutions. As a BDR, you'll play a key role in driving our growth by opening new opportunities and helping introduce our platform to the market. You'll work with cutting-edge technology, collaborate with ambitious teammates, and help shape the future of Mizo. How to Apply Please submit your resume and a brief cover letter explaining why you're the perfect fit for this role to hello@mizo.tech We look forward to hearing from you!

What you’ll do

Prospect and qualify MSP decision-makers across the US and Canada through outbound channels, build a pipeline of qualified opportunities, and book product demonstrations. Maintain accurate CRM records, support sales and marketing initiatives, represent Mizo at industry events, and help improve outreach messaging and sales processes.

Requirements

Candidates must have 2–4 years of outbound sales or BDR/SDR experience, ideally in SaaS or technology, and a record of meeting or exceeding pipeline and booking targets. They should understand the MSP industry, communicate excellently in English, work independently, and be comfortable in a fast-moving startup environment.

Benefits

• Employee Stock Ownership Plan
• Performance-Based Bonuses
• Professional Development
• Team Building Events
• Company Retreats

Listed skills

• written communication · Preferred
• CRM Management · Preferred
• Outbound Prospecting · Preferred
• Lead Qualification · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Outbound Prospecting
• Lead Qualification
• Pipeline Generation
• Sales Development
• Account Research
• Personalized Outreach
• CRM Management
• Sales Strategy
• Market Research
• Written Communication
• Verbal Communication
• Relationship Building
• Event Networking
• Sales Messaging
• Sales Playbook Development
• MSP Industry Knowledge

Job areas

• Sales
• Technology
• Software
• Marketing