Senior ServieNow Developer - ITSM

Job summary

Design, develop, configure, and support ServiceNow ITSM solutions, including platform scripting, workflows, and integrations with enterprise applications. Collaborate with technical and business teams on requirements, design, testing, deployments, upgrades, troubleshooting, and production support.

Job details

Senior ServiceNow Developer – ITSM & Integrations Location: Canada – 100% Remote Employment Type: Full time and Contract Experience: 8+ years overall IT experience; 5+ years hands-on ServiceNow development Job Summary We are seeking a Senior ServiceNow Developer with strong experience in ServiceNow ITSM, development, and enterprise integrations. The ideal candidate will have hands-on experience building and supporting ServiceNow solutions. Key Responsibilities Design, develop, configure, and customize ServiceNow solutions primarily across ITSM. Work with Incident, Problem, Change, Request, Service Catalog, and Knowledge Management. Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, Flow Designer, and Workflows. Design, develop, and troubleshoot ServiceNow integrations with external enterprise applications. Work with REST/SOAP APIs, Web Services, Integration Hub, and MID Server. Perform data integrations using Import Sets and Transform Maps. Support ServiceNow enhancements, upgrades, deployments, and production issues. Collaborate with Business Analysts, Architects, QA teams, and business stakeholders. Participate in requirements analysis, technical design, development, testing, and deployment. Provide technical troubleshooting and performance optimization. Provide development/configuration support for CSM-related functionality when required. Required Skills 5+ years of hands-on ServiceNow development experience. Strong ServiceNow ITSM experience. Strong understanding of Incident, Problem, Change, Request, Service Catalog, and Knowledge Management. Strong JavaScript and ServiceNow scripting experience. Hands-on experience with: Business Rules Client Scripts Script Includes UI Policies / UI Actions ACLs Flow Designer / Workflow Strong experience with ServiceNow integrations. Experience with REST/SOAP APIs and Web Services. Experience with Integration Hub, MID Server, Import Sets, and Transform Maps is preferred. Good understanding of ServiceNow security and access controls. Some exposure to ServiceNow CSM is required/preferred, but deep CSM expertise is not mandatory. Experience supporting ServiceNow upgrades and production environments. Preferred Qualifications ServiceNow CSA certification. CIS-ITSM certification is an asset. Exposure to CSM or other ServiceNow modules. Experience integrating ServiceNow with enterprise applications such as Azure, Active Directory, SAP, Salesforce, or monitoring platforms. Experience working in Agile/Scrum environments. Core Technical Skills Primary: ServiceNow ITSM | ServiceNow Development | JavaScript | REST/SOAP | APIs | Integration Hub | MID Server | Flow Designer | Workflows ITSM: Incident | Problem | Change | Request | Service Catalog | Knowledge Secondary: CSM | ITOM | ITAM | Other ServiceNow Modules Ideal Candidate A hands-on Senior ServiceNow Developer with strong ITSM and integration expertise, excellent ServiceNow scripting skills, and some practical CSM exposure. The candidate should be comfortable working independently on development, integrations, enhancements, troubleshooting, and production support.

What you’ll do

Design, develop, configure, and support ServiceNow ITSM solutions, including platform scripting, workflows, and integrations with enterprise applications. Collaborate with technical and business teams on requirements, design, testing, deployments, upgrades, troubleshooting, and production support.

Requirements

Requires 5+ years of hands-on ServiceNow development and strong ITSM, JavaScript, scripting, and integration experience, including REST/SOAP APIs. Experience with ServiceNow security, production support, and upgrades is expected; some CSM exposure is required or preferred, and CSA certification is preferred.

Listed skills

• Change Management · Preferred
• Incident Management · Preferred
• JavaScript · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• ServiceNow ITSM
• ServiceNow Development
• JavaScript
• REST/SOAP APIs
• ServiceNow Integrations
• Integration Hub
• MID Server
• Flow Designer
• Workflows
• Business Rules
• Client Scripts
• Script Includes
• Access Control Lists
• Incident Management
• Change Management
• Service Catalog

Job areas

• Technology
• Software
• Consulting