Client Experience Coordinator

Be the First Face of Exceptional Service. MK Auto Group is a leader in collision repair, known for delivering outstanding service and top-quality repairs. We’re looking for a professional and personable Client Experience Coordinator (CEC) who thrives in a customer-focused, fast-paced environment. If you’re passionate about creating a smooth and positive experience for clients during a stressful time, this is the opportunity for you. Your Role As a CEC, you’ll be the primary point of contact for customers throughout the repair process. From greeting customers to coordinating repair timelines, your role is key to building trust and ensuring satisfaction. Key Responsibilities Greet customers warmly and professionally in person and over the phone. Guide customers through the collision repair process. Schedule appointments and manage repair bookings. Coordinate with estimators, technicians, and insurance providers. Provide updates to customers on repair status. Handle documentation, invoicing, and file processing. Maintain a clean and welcoming front office environment. Support the team with administrative tasks as needed. What You Bring Previous experience in a customer service or administrative role (automotive or collision industry an asset). Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Positive attitude and a commitment to delivering a great customer experience. Proficiency with Microsoft Office; familiarity with Mitchell or other repair systems is an asset. Ability to work well in a team-oriented environment. High school diploma or equivalent required. Valid driver's license and clean driving records. Why Join MK Auto Group?: Be part of a team that’s passionate about quality and care. Comprehensive benefits and competitive compensation that includes: Employee assistance programs. Extended Health & Dental coverage. RRSP matching up to 5%. Paid vacation. Daycare Reimbursement –up to $100/month per family. Tool & Safety Boot Reimbursement –up to $150/year. Employee discounts on automotive services. Tuition reimbursement for trade certification. Ongoing support for learning and growth. Modern, professional facility with a customer-first culture. Opportunities to grow within a well-established and expanding group. At MK Auto Group, we don’t just offer jobs — we help you grow a career. We are committed to supporting our team members both professionally and personally. Apply Now! Send your resume to hr@carstarab.ca. Only those selected for an interview will be contacted.

The Client Experience Coordinator serves as the primary point of contact, greeting customers and guiding them through the collision repair process. Key duties include scheduling appointments, coordinating with technicians and insurance providers, and managing administrative documentation.

Candidates must have a high school diploma, a valid driver's license, and previous experience in customer service or administration. Proficiency in Microsoft Office is required, while experience with Mitchell or the automotive industry is considered an asset.

• Employee assistance programs • Extended Health & Dental coverage • RRSP matching up to 5% • Paid vacation • Daycare Reimbursement • Tool & Safety Boot Reimbursement • Employee discounts on automotive services • Tuition reimbursement for trade certification

• Customer servicePreferred
• OrganizationPreferred
• Microsoft OfficePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Administrative Support
• Communication Skills
• Interpersonal Skills
• Organization
• Multitasking
• Microsoft Office
• Appointment Scheduling
• Invoicing
• File Processing

• Customer Service & Support
• Administrative
• Transportation
• Trades

Minimum education

High school

Minimum experience

0+ years

Apply by

Sep 4, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level