Senior Administrative Assistant, Insolvency

Job summary

The Senior Administrative Assistant will manage high-volume client communications, schedule appointments, and maintain accurate electronic files. They will also coordinate documentation between clients and the insolvency team while ensuring a professional and supportive client experience.

Job details

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change. Join our Insolvency team as a Senior Administrative Assistant. This diverse team helps individuals navigate challenging financial circumstances and works closely with clients throughout the insolvency process. As a trusted member of the team, you will combine strong administrative and organizational skills with exceptional client service. You will manage multiple priorities, client inquiries, appointments and administrative activities while ensuring each client feels supported and receives prompt, professional and friendly service. Previous insolvency experience is not required. We are looking for someone who is highly organized, takes initiative and genuinely enjoys helping people. We will provide the training and support needed to learn our processes and the technical aspects of the role. Responsibilities * Manage a high volume of incoming phone calls and emails, providing timely, professional and friendly service * Schedule client appointments and coordinate calendars and bookings * Respond to routine client inquiries and direct more complex matters to the appropriate team member * Welcome clients and create a positive, respectful and comfortable experience * Prepare, format and organize correspondence, documents and other administrative materials * Maintain accurate electronic client files and information within internal systems * Monitor appointments, deadlines and outstanding items and follow up as required * Follow up with clients to obtain information and documentation * Coordinate information between clients and members of the Insolvency team * Manage multiple priorities while maintaining a high degree of accuracy and attention to detail * Anticipate administrative needs and take initiative to support the efficient operation of the team * Provide additional administrative support as team needs and priorities evolve Skills and Experience * Previous experience in an administrative, reception, office coordination, client service or similar role * Strong organizational and time-management skills with the ability to manage multiple competing priorities * Strong verbal and written communication skills * Proficiency with Microsoft Outlook, Word, Teams and other common office technology * Strong attention to detail and commitment to accuracy * A warm, professional and client-focused approach * Demonstrated ability to remain calm, patient and professional when supporting individuals who may be experiencing stressful or difficult circumstances * Strong listening skills and sound judgment, including knowing when matters should be escalated * Self-motivated with the ability to anticipate needs, take initiative and follow through on commitments * Demonstrated discretion and ability to maintain confidentiality * Experience managing a high volume of phone calls, emails and appointment bookings * Ability to work collaboratively as part of a fast-paced team * MyRewards@MNP With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, MNP University, a flexible ‘Dress For Your Day’ environment, firm sponsored social events and more! The annual salary range for this position is: $50,000 - $55,000. Compensation is determined based on individual skills and relevant experience. Diversity@MNP We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply!

What you’ll do

The Senior Administrative Assistant will manage high-volume client communications, schedule appointments, and maintain accurate electronic files. They will also coordinate documentation between clients and the insolvency team while ensuring a professional and supportive client experience.

Requirements

Candidates should possess strong organizational, communication, and time-management skills with proficiency in Microsoft Office applications. While previous insolvency experience is not required, the role demands a client-focused approach and the ability to handle stressful situations with patience and discretion.

Benefits

• Vacation time
• Paid personal days
• Group pension plan
• Matching contributions
• Voluntary savings products
• Bonus programs
• Flexible benefits
• Mental health resources
• Professional development assistance
• Flexible dress code

Listed skills

• Administrative Support · Preferred
• Customer service · Preferred
• Time management · Preferred
• Microsoft Outlook · Preferred
• Microsoft Word · Preferred
• Microsoft Teams · Preferred
• Communication Skills · Preferred
• Attention to detail · Preferred
• Data entry · Preferred
• scheduling · Preferred
• Conflict Resolution · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative support
• Client service
• Time management
• Organizational skills
• Microsoft Outlook
• Microsoft Word
• Microsoft Teams
• Communication skills
• Attention to detail
• Data entry
• Scheduling
• Conflict resolution
• Confidentiality
• Initiative
• Problem solving
• Communication
• Coordinating
• Innovation
• Detail Oriented
• Organizational Skills
• Customer Service
• Time Management
• Self-Motivation
• Proactivity
• Administrative Support
• Mental Health
• Telephone Skills
• Follow Through
• Disabilities
• Listening Skills
• Development Aid

Job areas

• Administrative
• Finance & Accounting
• Customer Service & Support
• Administrative Assistant
• Office / Administrative Assistant (General)
• Administrative and Executive Secretaries
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

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