Account Manager

We are currently seeking an HVAC Account Manager to join our team in Calgary, Alberta. Reporting to the Director of Sales, Western Canada, the Account Manager is responsible for managing and growing client relationships within the Plumbing and HVAC service portfolio. This role involves identifying opportunities for maintenance agreements, retrofit projects, and energy-efficient solutions while ensuring exceptional customer satisfaction and contract performance. Why This Role Matters to Modern Niagara * Drives growth and client satisfaction within the HVAC and Mechanical service portfolio. * Ensures long-term partnerships through proactive account management and exceptional service delivery. * Supports Modern Niagara’s mission to provide innovative, energy-efficient solutions for building operations. Key Impact / Purpose * Acts as the primary liaison between clients and internal teams, ensuring seamless service execution. * Identifies opportunities for maintenance agreements, retrofit projects, and energy optimization. * Contributes to revenue growth and operational excellence by managing contracts and achieving sales targets. Duties and Responsibilities: Account Management * Serve as the primary point of contact for assigned clients, ensuring all HVAC and Mechanical service and maintenance needs are met. * Build strong, long-term customer relationships and maintain regular communication with facility and property managers. * Conduct site visits to review contract performance, equipment condition, and identify improvement opportunities. * Perform quarterly business review with their clients. * Consistent and regular management of clients inventory and asset list. * Provide quotes for service repairs and small retrofit projects. Sales & Business Development * Identify and pursue new business opportunities with existing and prospective clients. * Develop and present proposals for preventive maintenance programs, system upgrades, and energy optimization projects. * Work collaboratively with the operations and estimating teams to develop accurate quotes and proposals. Operational Support * Coordinate with service and project teams to ensure timely delivery and quality of work. * Monitor service contracts to ensure compliance with scope, budget, and customer expectations. * Assist in resolving customer concerns or service issues promptly and professionally. Financial Management * Achieve assigned sales and renewal targets. * Manage account profitability by monitoring margins, costs, and contract renewals. * Prepare sales forecasts and reports for management review. Must haves: * Minimum 3–5 years of experience in HVAC and Plumbing service sales, account management, or a related mechanical field. * Strong understanding of HVAC systems, maintenance practices, and building operations. * Proven track record of developing and maintaining customer relationships in a technical or service environment. * Excellent communication, negotiation, and presentation skills. * Proficient in CRM and Microsoft Office applications. * Valid driver’s license and ability to travel locally. Nice to haves: * Previous experience as a Refrigeration, HVAC, or BAS Technician a definite asset. * Familiarity with commercial, institutional, and industrial facilities. This is a new position. Expected annual compensation; $90,000 - $115,000 Modern Niagara offers a competitive total compensation package including: * Performance based bonus opportunities * Defined Contribution Pension Plan with a generous employer contribution * Flexible Health and Dental benefits with tiered options to meet the needs of you and your family * An annual health spending account to support your overall wellness * 24/7 confidential support through our Employee and Family Assistance Program with access to comprehensive resources and professional services * A competitive vacation package with additional vacation granted throughout your tenure with the organization. * Employer Paid Parental Leave Top Up * Annual Community Day dedicated to volunteering and giving back to the communities where we live and work * Corporate Discounts through various vendors across Canada for programs such as fitness, mobile phones, travel, home and auto insurance and many others Here at Modern Niagara, because we know our people are the best in the industry, we pride ourselves on providing a total compensation package that rewards employees for their hard work and supports employees and their families in their overall wellbeing. About Modern Niagara Who We Are Modern Niagara helps building owners, managers, and general contractors meet the mechanical, electrical, integrated building technology, and building services needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We are committed to having a positive and meaningful impact on Canada’s infrastructure — and on the communities where we live, learn, work, and heal. We build for life. Our Culture & Values We value passion, initiative, determination, professionalism, and teamwork. Health and safety are embedded in everything we do, and our award-winning safety culture consistently performs well above industry standards. Diversity, Equity & Inclusion at Modern Niagara We are committed to building a diverse, equitable, and inclusive organization where everyone has access to opportunity, feels a sense of belonging, and can thrive. We actively work to remove barriers faced by members of equity-seeking groups (including women, Indigenous, Black, racialized, 2SLGBTQIA+ people, people with disabilities, and newcomers to Canada) in the construction industry. We encourage applications from candidates of all backgrounds and lived experiences and are committed to a barrier-free hiring process. If you require accommodation at any stage of the recruitment process, please contact us at [email protected] [[email protected]] so we can make appropriate arrangements. We appreciate every applicant’s interest in joining Modern Niagara. Only those selected for an interview will be contacted.

The Account Manager is responsible for managing and growing client relationships within the HVAC and plumbing service portfolio. They will identify new business opportunities, conduct site visits, and ensure operational excellence through contract management and sales target achievement.

Candidates must have 3–5 years of experience in HVAC and plumbing service sales or a related mechanical field. A strong understanding of HVAC systems, building operations, and proficiency in CRM and Microsoft Office are required.

• Performance based bonus • Defined Contribution Pension Plan • Flexible Health and Dental benefits • Health spending account • Employee and Family Assistance Program • Vacation package • Employer Paid Parental Leave Top Up • Annual Community Day • Corporate discounts

• Preventive MaintenancePreferred
• Account ManagementPreferred
• SalesPreferred
• NegotiationPreferred
• CommunicationPreferred
• Microsoft OfficePreferred
• Business developmentPreferred
• CRMPreferred

Identified from the job description. Confirm important requirements above.

• Account management
• HVAC systems
• Plumbing service
• Sales
• Business development
• Contract management
• Customer relationship management
• CRM
• Microsoft Office
• Negotiation
• Presentation skills
• Communication
• Preventive maintenance
• Energy optimization
• Site visits
• Financial management
• Sales Forecasting
• Energy Efficiency Improvement
• Industry Standards
• Professionalism
• Valid Driver's License
• Refrigeration
• Account Management
• HVAC
• Business Development
• Customer Relationship Management
• Construction
• Management
• Customer Service
• Contract Management
• Financial Management
• Innovation
• Plumbing
• Preventive Maintenance
• Operational Excellence
• Operations
• Presentations
• Retrofitting
• Safety Culture
• Revenue Growth
• Teamwork
• Mobile Phones

• Sales
• Construction
• Management & Leadership
• Energy
• Engineering
• HVAC Assistant
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week