Account Manager

Job summary

The Account Manager will develop and maintain relationships with key electrical industry stakeholders to drive business growth and sales. They are responsible for identifying new opportunities, providing technical support, and managing the full sales cycle from prospecting to closing.

Job details

Modern Niagara Building Services helps building owners, managers, and general contractors meet the mechanical, electrical, integrated building technology, and building services needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, Kingston and Ottawa. We also develop custom, turnkey solutions to help reach the desired outcomes. We are committed to having a positive and meaningful impact on Canada’s infrastructure and on the communities where we live, learn, work, and heal. WE BUILD FOR LIFE. We value passion, initiative, determination, professionalism, and teamwork and we are committed to ensuring that our teams have everything they need to succeed. Health and safety are embedded in everything we do and, as a result, our award-winning safety culture has a record that’s well above industry standards. At Modern Niagara Building Services, you will work alongside values-driven, safety-conscious, and high-impact teams in a fast-paced, innovative, and collaborative environment. Here, your knowledge, skills, and excellent service will help ensure that the buildings that make up Canada’s infrastructure fulfill the needs they were set out to meet. Modern Niagara is one of Canada’s Best Managed Companies and is a recipient of SMACNA‘s Safety Excellence Award Program (SSEAP) – Canada and the Canadian Occupational Safety (COS) Magazine’s Canada’s Best Health + Safety Culture Award and Canada’s Safest Employers Award in the Building and Construction category. We are seeking an experienced and results-driven Electrical Account Manager to join our team Downtown Toronto. The successful candidate will be responsible for developing and maintaining strong relationships with electrical contractors, distributors, manufacturers, builders, and other key customers while identifying opportunities to grow sales and expand our customer base. The Electrical Account Manager will play a key role in driving business development by understanding customer needs, providing technical and product support, identifying new opportunities, and delivering solutions that align with customer requirements. The ideal candidate will be a self-starter with a strong understanding of electrical products and applications, excellent communication skills, and a proven ability to build and maintain long-term customer relationships. We value professionalism, initiative, accountability, teamwork, and a commitment to providing exceptional customer service. In this role, you will work closely with customers and internal teams in a fast-paced and collaborative environment, leveraging your technical knowledge and sales experience to identify opportunities and deliver solutions that support both customer and company objectives. OVERVIEW OF RESPONSIBILITIES: * Develop and maintain strong, long-term relationships with electrical contractors, distributors, manufacturers, builders, consultants, and other key customers. * Prospect and identify new customers and business opportunities within the electrical market. * Grow sales and market share by promoting electrical products, solutions, and services that meet customer requirements. * Understand customer needs and provide appropriate technical, product, and application support. * Develop and maintain an active sales pipeline and accurately track opportunities, activities, and projected sales. * Conduct regular customer meetings and site visits to understand project requirements, identify opportunities, and strengthen customer relationships. * Prepare and present quotations, proposals, product information, and sales presentations as required. * Collaborate with internal teams, manufacturers, suppliers, and technical specialists to develop solutions and respond effectively to customer requirements. * Stay current with electrical products, technologies, applications, industry trends, and competitive offerings. * Identify upcoming construction projects and opportunities and develop strategies to secure new business. * Work closely with customers to understand project specifications, schedules, budgets, and purchasing requirements. * Provide ongoing customer support throughout the sales process and ensure a high level of customer satisfaction. * Negotiate pricing, terms, and agreements while maintaining company objectives and profitability. * Follow up on quotations, proposals, orders, and customer inquiries in a timely and professional manner. * Attend industry events, trade shows, customer meetings, and networking opportunities to develop new business relationships. * Work collaboratively with internal teams to ensure customer expectations are clearly communicated and successfully supported. * Maintain accurate customer, opportunity, and sales information within the CRM system. * Achieve established sales, revenue, and business development targets. QUALIFICATIONS AND EXPERIENCE: * Minimum of 5 years of experience in Business Development, Account Management, Outside Sales, or a related sales role. * Minimum of 3 years of experience within the electrical, construction, building services, or related industry. * Strong understanding of electrical products, systems, applications, and industry practices. * Experience working with electrical contractors, distributors, manufacturers, builders, consultants, or other construction industry stakeholders is an asset. * Proven track record of developing new business and maintaining long-term customer relationships. * Strong sales and business development skills with the ability to identify opportunities and convert them into successful business relationships. * Ability to understand customer requirements and recommend appropriate technical and product solutions. * Strong interpersonal, communication, negotiation, and presentation skills. * Ability to communicate professionally and effectively with customers, vendors, manufacturers, contractors, and internal teams. * Strong understanding of customer buying behaviours and the ability to effectively engage and influence key decision-makers. * Results-oriented individual with strong organizational and time-management skills. * Ability to work independently while collaborating effectively with internal teams and external partners. * Strong problem-solving skills with the ability to identify customer needs and develop practical solutions. * Proficient with Microsoft Office and CRM systems. * Ability and willingness to travel to customer, project, and job-site locations as required. * Committed team player with excellent interpersonal skills and a customer-focused approach. * Self-motivated, professional, and driven to achieve and exceed sales objectives. This is a new role, and the targeted compensation range will be within the range of $100,000 to $125,000 depending on experience. We thank all applicants for their interest, however, only those selected for an interview will be contacted. At Modern Niagara, we recognize the value of fostering a diverse, equitable, and inclusive organization and are committed to eliminating barriers faced by members of equity-seeking groups (women, Indigenous, Black, racialized, 2SLGBTQIA+, people with disabilities, and new immigrants) in the construction industry. Our DEI vision is to build an organization where everyone has access to the same opportunities, experience equitable outcomes, and can thrive and reach their full potential. We value the diversity of the people we hire and serve. Modern Niagara is an equal opportunity employer. If you require accommodation during the recruitment process, please advise us so that suitable accommodations can be made. We can be reached at careers@modernniagara.com.

What you’ll do

The Account Manager will develop and maintain relationships with key electrical industry stakeholders to drive business growth and sales. They are responsible for identifying new opportunities, providing technical support, and managing the full sales cycle from prospecting to closing.

Requirements

Candidates must have at least 5 years of experience in sales or account management, with a minimum of 3 years specifically in the electrical or construction industry. A strong understanding of electrical products and proficiency with CRM systems are essential for this role.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Account Management · Preferred
• Negotiation · Preferred
• Communication · Preferred
• CRM Systems · Preferred
• Project management · Preferred
• Technical Support · Preferred
• Business development · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account Management
• Business Development
• Sales Strategy
• Electrical Systems
• Relationship Management
• Technical Support
• Project Management
• Negotiation
• CRM Systems
• Market Analysis
• Communication
• Presentation Skills
• Problem Solving
• Time Management
• Construction Industry Knowledge
• Customer Service
• Outside Sales
• Electrical Construction
• Sales Pipelines
• Influencing Skills
• Self-Starter
• Industry Standards
• Influencing Without Authority
• Professionalism
• Accountability
• Sales Prospecting
• Self-Motivation
• Budgeting
• Customer Support
• Customer Relationship Management
• Construction
• Business Workflow Analysis
• Occupational Safety And Health
• Sales
• Innovation
• Interpersonal Communications
• Market Share
• Microsoft Office
• Presentations
• Product Support
• Purchasing
• Quotations
• Safety Culture
• Sales Process
• Sales Presentations
• Turnkey (Business)
• Customer Inquiries
• Teamwork
• Price Negotiation

Job areas

• Sales
• Construction
• Management & Leadership
• Customer Service & Support
• Engineering
• Account Manager
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

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