Spécialisée en services techniques informatiques et solutions technologiques pour PME, notre équipe dessert l’ensemble de la province du Québec. Services offerts: - Gestion de réseau - Sécurité informatique - Câblage structuré - Support à distance - Pare-feu - Impartition informatique - Solutions d'affaires - Centre de réparation *Service d'urgence 4 hrs
On-site · Laval
Handle escalated support tickets and resolve complex technical incidents across Windows, Microsoft 365, networking, and infrastructure environments. Mentor Level 1 and 2 support staff, document durable solutions, improve support practices, and assist with critical incidents and project transitions.
On-site · Laval
Build trusted client relationships, advise on IT projects, and recommend and implement scalable solutions suited to client needs and budgets. Diagnose complex issues, deploy and evolve network and systems infrastructure, collaborate with colleagues, and protect client data and IT environments.
Hybrid · Laval
Analyze client technical and business needs, define technology solutions and architectures, assess dependencies and risks, and document recommendations. Estimate resources, equipment, and licensing; support proposals and client presentations; and help improve reusable solutions, standards, templates, and service offerings.
On-site · Laval
Handle Level 2 support tickets, diagnose and resolve intermediate-to-advanced issues involving Windows, Microsoft 365, and networking, and collaborate with Level 1 and Level 3 technicians. Document solutions and procedures, escalate complex incidents, improve support processes, and help maintain the stability and performance of client environments.
On-site · Laval
Perform preventive client-site visits and proactively maintain servers, network equipment, backups, and other IT infrastructure in a multi-client managed services environment. Identify and address technical risks, security issues, and technical debt while documenting client environments and coordinating recommendations and escalations with support, service coordination, and project teams.
