Customer Service & Logistics Coordinator

Get in touch: * Manage customer service activities in accordance with company policies and procedures. * Handle different customer requirements, transfer them towards Mondi world and define solutions. * Lead daily sales order management routines and procedures mainly for overseas sales, including documentation handling, co-ordination of overseas shipments and cooperation with third party partners (banks, forwarders). * Be a strong partner for sales, production planning, technical sales, logistics and finance teams across all relevant business processes. * Participate in projects/initiatives to constantly improve customer service factors. no-reply@mondigroup.com Only CVs uploaded onto our online career platform will be taken into consideration. With your application, you will be redirected to our recruiting platform. After creating an account, you will receive an activation link. If you do not find the email in your inbox, please check your spam folder or add the address “safe list” or address book. * Post-secondary diploma or degree in business, logistics, supply chain, or quantitative discipline (e.g., data analytics or mathematics), with a focus on process improvement and operational efficiency * Minimum of 2 years’ experience in international logistics and overseas customer service * Experience in manufacturing, freight forwarding, or transportation is an asset * Multilingual skills are an asset. * Advanced proficiency in ERP systems, Microsoft Excel, and the Microsoft Office Suite * Ability to handle sensitive information with a high level of confidentiality and professionalism [https://rmkcdn.successfactors.com/b97190a0/.png] [https://rmkcdn.successfactors.com/b97190a0/38b5808d-2f58-461b-ab25-b.png] We strive to create a culture that inspires our people to reach their full potential. Going the extra mile – for colleagues and customers – our people drive our passion for performance and are the key ingredient of Mondi’s success. Be part of our future. Do you want to know more about Mondi? We are a global leader in packaging and paper, contributing to a better world through innovative solutions that are sustainable by design. Our global team of 24,000 people works across 100 production sites in more than 30 countries. Our strength lies in our diversity. We are dedicated to creating a team that reflects the diversity of the world we operate in. We encourage applications from traditionally underrepresented groups, including women, visible minorities, LGBTQI+ individuals, and people with disabilities. Even if you don't meet all the listed qualifications, we still want to hear from you. We believe in your potential and are committed to supporting you as you grow and learn at Mondi. If you need any accommodations during the recruitment process, please reach out to the contact person listed above. Only CVs uploaded onto our online career platform will be taken into consideration. With your application, you will be redirected to our recruiting platform. After creating an account, you will receive an activation link. If you do not find the email in your inbox, please check your spam folder or add the address “safe list” or address book.

Manage customer service activities and daily sales order routines, specifically focusing on overseas sales and documentation. Coordinate shipments with third-party partners and collaborate with internal teams to improve customer service factors.

Requires a post-secondary diploma or degree in business, logistics, or a quantitative discipline with at least 2 years of experience in international logistics. Proficiency in ERP systems and Microsoft Office is essential.

• Customer servicePreferred
• Supply chain managementPreferred
• Microsoft ExcelPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• International Logistics
• Sales Order Management
• Documentation Handling
• ERP Systems
• Microsoft Excel
• Microsoft Office Suite
• Supply Chain Management
• Freight Forwarding
• Process Improvement
• Overseas Shipments
• Cross-functional Collaboration
• Operational Efficiency
• Supply Chain
• Professionalism
• Production Planning
• Data Analysis
• Management
• Business Process
• Confidentiality
• Cooperation
• Finance
• Sales
• Packaging And Labeling
• Innovation
• Mathematics
• Microsoft Office
• Sales Order
• Technical Sales

• Logistics
• Customer Service & Support
• Manufacturing
• Transportation
• Administrative
• Customer Service and Logistics Coordinator
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week