Sr Engineer, End User Services

Senior Engineer, End User Services Your Moneris Career – The Opportunity As a Senior Engineer, End User Services, you will lead the strategy and execution of Moneris’ modern endpoint management and end‑user enablement technologies. You’ll own device standards, automation, Windows image lifecycle, and modern management solutions while providing senior‑level technical leadership and escalation support across the organization. This role offers meaningful ownership of enterprise endpoint strategy, exposure to modern management technologies at scale, and the opportunity to shape automation and self‑service experiences for thousands of users. You’ll work closely with security, infrastructure, and support teams to improve reliability, compliance, and user experience. Moneris supports continuous learning, mentorship, and the ability to influence technology direction in a hybrid work environment. Location: Toronto (hybrid) Reporting Relationship: Manager, End User Services Posting Type: Replacement Position Salary Range: $99,121 – $134,522 Total compensation may also include variable or discretionary incentive components. Individual offers are based on experience, skills, education, and business needs. Your Moneris Career – What you’ll do * Administer Microsoft Intune to deploy applications, manage patching, and enable automation through Autopilot and modern enrollment workflows. * Manage Windows, macOS, iOS, and Android devices using Intune and other SaaS endpoint platforms. * Own Windows image development, security hardening, testing, and release strategy execution. * Execute endpoint patching and vulnerability remediation using Intune, SCCM, and related tooling. * Develop PowerShell and Microsoft Graph scripts to automate endpoint management and reporting. * Provide third‑level escalation support for complex end‑user and device issues. * Lead pilots and testing of new Windows, Intune, and endpoint security capabilities. * Mentor junior engineers and contribute to standards, documentation, and process improvements. Your Moneris Career – What you bring Required qualifications * Bachelor’s degree in Computer Science or equivalent professional experience. * 5+ years in end‑user enablement, endpoint management, or enterprise support roles. * 5–7 years of hands‑on experience with modern endpoint management technologies, including Microsoft Intune and Autopilot. * Intermediate to advanced expertise configuring Intune policies, application deployments, enrollment, and workload management. * 3–5 years of scripting and automation experience using PowerShell and/or Microsoft Graph API. * Experience managing Windows endpoint images, patching, and vulnerability remediation at scale. Preferred qualifications * Experience managing macOS, iOS, and Android devices in an enterprise environment. * Prior leadership or mentoring experience within endpoint or EUC teams. * Fluency in French. Your Moneris Career - What you get At Moneris, we believe in empowering you to succeed—personally and professionally. As part of our team, you'll have access to resources, opportunities, and an inclusive environment that supports your development and career. * Comprehensive Total Rewards Program, including performance-based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA). * Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan. * Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace. * Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives. * Flexibility that works for you, including hybrid work arrangements, a Work from Abroad program, and paid time off programs. * Recognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts. Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers [http://moneris.com/careers]. AI Disclosure: We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team. #LI-Hybrid #TECH-IND Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities. AI Disclosure: We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team. We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.

Lead the strategy and execution of modern endpoint management, including device standards, automation, and Windows image lifecycles. Provide senior-level technical leadership and third-level escalation support for end-user and device issues across the organization.

Requires a Bachelor's degree in Computer Science or equivalent experience with 5+ years in endpoint management and 5-7 years of hands-on experience with Intune and Autopilot. Must possess 3-5 years of scripting experience using PowerShell or Microsoft Graph API.

• Bonus Eligibility • Flexible Benefits • Company Match Retirement Support • Defined Contribution Pension Plan • Coursera Learning • Mentorship Programs • Internal Mobility Opportunities • Employee and Family Assistance Program (EFAP) • Virtual Healthcare • Workplace Wellness Initiatives • Paid Time Off • Employee Discounts

Identified from the job description. Confirm important requirements above.

• Microsoft Intune
• Microsoft Autopilot
• PowerShell
• Microsoft Graph API
• Windows Image Management
• Endpoint Security
• SCCM
• Vulnerability Remediation
• MacOS Management
• iOS Management
• Android Management
• Technical Leadership
• Automation
• SaaS Endpoint Platforms
• Patch Management
• Technical Documentation

• Technology
• Engineering
• Customer Service & Support
• Software
• Security & Safety

Minimum education

Bachelor’s degree

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week