Senior Retail Sales Associate

Original job posting

The Senior Retail Sales Associate manages the customer experience across retail, rental, and custom channels while acting as a key holder and manager on duty when needed. They are responsible for driving sales metrics, maintaining visual merchandising standards, and leading store staff to meet operational expectations.

Job details

Senior Retail Sales Consultant Our Senior Retail Sales Consultant is responsible for all aspects of the customer experience within multiple businesses (retail, rental, custom, and omni-channel). This position would be a temporary flex key holder in the capacity of the manager on duty, in times of need. What You Bring Customer service – or as we call it – culture of customer-obsession by being customer-ready and delivering a world-class experience every day. Desire to learn and adapt to new programs. Ability to work well and consult with retail sales associates at all levels and contribute to a positive work environment. To Be Successful In This Role You Will Engage as a member of a high-performing team through trust, commitment, and a focus on results. Build a relationship with your customer from greeting through post-sale contact. Consistently demonstrate the benchmark selling techniques for retail sales, custom clothing sales, and special occasion rentals. Continuously encourage and participate in team selling and positively impact the achievement of the store sales volume and metrics goals. Assist with visually merchandising, set up, and other store-related projects, as well as conducting merchandise stock counts. Handle the cash register, as a cashier, at the point of sale in the store. Partners with Store management team to lead store staff to achieve sales, service, and operational expectations when temporarily assigned as the manager on duty. Physical Requirements Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors. You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We take into consideration an individual’s skills, background, and experience in determining final salary. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands. Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.

What you’ll do

The Senior Retail Sales Associate manages the customer experience across retail, rental, and custom channels while acting as a key holder and manager on duty when needed. They are responsible for driving sales metrics, maintaining visual merchandising standards, and leading store staff to meet operational expectations.

Requirements

Candidates must demonstrate a customer-obsessed mindset and the ability to work effectively within a high-performing team. The role requires physical stamina to stand for long shifts, lift up to 50 lbs, and perform tasks such as climbing ladders and distinguishing fabric patterns.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Retail sales
• Merchandising
• Cash handling
• Team leadership
• Inventory management
• Communication
• Problem solving
• Sales metrics
• Relationship building

Job areas

• Retail
• Sales
• Customer Service & Support
• Management & Leadership