Front Desk Hotel Clerk

Job summary

Register guests, assign rooms, manage reservations and group arrivals and departures, and process guest check-outs and payments. Respond to guest inquiries and complaints, provide information and assistance, handle clerical and telephone duties, and follow emergency and safety procedures.

Job details

Overview Languages English Education Secondary (high) school graduation certificate Experience Experience an asset On site Work must be completed at the physical location. There is no option to work remotely. Work setting Hotel, motel, resort Responsibilities Tasks Register arriving guests and assign rooms Resolve complaints and claims Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Contact customers to deliver requested wakeup calls Provide customer service Employment groups This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Support for youths Participates in a government or community program or initiative that supports youth employment Offers on-the-job training tailored to youth Offers mentorship, coaching and/or networking opportunities for youth Provides awareness training to employees to create a welcoming work environment for youth

What you’ll do

Register guests, assign rooms, manage reservations and group arrivals and departures, and process guest check-outs and payments. Respond to guest inquiries and complaints, provide information and assistance, handle clerical and telephone duties, and follow emergency and safety procedures.

Requirements

A secondary school graduation certificate is specified, and experience is an asset. The role requires on-site work and English-language communication.

Listed skills

• Payment Processing · Preferred
• Inventory management · Preferred
• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest Registration
• Room Assignment
• Complaint Resolution
• Reservation Management
• Group Check-In and Check-Out
• Hotel Information
• Local Area Information
• Payment Processing
• Inventory Management
• Emergency Procedures
• Clerical Duties
• Telephone Handling
• Guest Assistance
• Customer Service

Job areas

• Hospitality
• Customer Service & Support
• Administrative