Personal Lines Insurance Broker (St Catharines)

Job summary

Develop and maintain strong client relationships while providing personalized insurance solutions and guidance. Handle incoming customer service inquiries and ensure accurate documentation of all records.

Job details

Personal Lines Insurance Broker Location: St. Catharines, Ontario Department: Personal Lines Employment Type: Full-Time, In-Office About Morison Insurance We're a family-owned insurance brokerage with deep Hamilton roots dating back to 1895. What started as a three-person downtown Hamilton office has grown into multiple locations with 100+ team members across Southern Ontario. We're guided by five core values: Go Beyond, Evolve, Own It, Our Promise, and Unified. Our comprehensive insurance solutions include business, commercial auto, personal home and auto, recreational coverage, and specialized products. We're committed to innovation, exceptional service, and creating an environment where our team can thrive. About This Role As a Personal Lines Broker/Account Manager at Morison Insurance, you will be a trusted advisor our clients rely on to protect what matters most. You'll build lasting relationships by providing personalized insurance solutions, guiding clients through policy options, and ensuring they receive exceptional service at every step. What You'll Do Develop and maintain solid client relationships Assist building the book of business through new sales Handle incoming customer service calls Retain clear and concise documentation and records Ongoing commitment to expand your insurance industry knowledge What We're Looking For Minimum 3 years Personal Lines’ experience RIBO license required, other industry designations such as CAIB or CIP would be an asset Solid work experience on Compu-Quote and various insurance company portals Experience with Epic would be an asset Solid understanding of various insurance companies and their underwriting rules Excellent communication skills Perseverance to meet retention goals A positive and keen attitude to meet our customers’ needs Strong organizational skills French speaking would be an asset Work Environment & Schedule In-office Monday-Friday schedule (8:30am-4:30pm) Early Friday closures during long weekends (May-October) Collaborative in-person team environment Comprehensive Benefits Competitive salary with performance-based growth opportunities 7.5% RRSP matching program Group Benefits Plan (health, dental, vision coverage) Fitness Benefit Employee Assistance Program for personal and professional support 4 weeks vacation Paid personal days and extended Christmas break Professional Development Continuing education opportunities and certification support Modern technology and collaborative workspaces Clear advancement pathways within our expanding organization Unique Perks Full commission on personal home and auto policies Regular team social events and company celebrations Work with cutting-edge insurance technology and diverse market access Equal Opportunity & Accessibility Morison Insurance is an equal opportunity employer committed to creating an inclusive workplace. We provide disability-related accommodations throughout our recruitment process. If you require any accommodations, please contact us at accessibility@morisoninsurance.ca or inform your interviewer during the selection process. We appreciate all applications and will contact candidates selected for interviews directly.

What you’ll do

Develop and maintain strong client relationships while providing personalized insurance solutions and guidance. Handle incoming customer service inquiries and ensure accurate documentation of all records.

Requirements

Requires a minimum of 3 years of personal lines insurance experience and a valid RIBO license. Proficiency in Compu-Quote and insurance company portals is essential for this role.

Benefits

• RRSP matching program • Group benefits plan • Health coverage • Dental coverage • Vision coverage • Employee assistance program • Paid personal days • Extended Christmas break • Professional development • Certification support • Vacation

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Personal lines insurance
• Client relationship management
• Sales
• Customer service
• Compu-Quote
• Insurance company portals
• Epic
• Underwriting rules
• Communication skills
• Organizational skills
• Retention
• Policy management

Job areas

• Finance & Accounting
• Customer Service & Support
• Sales