Service Coordinator

Job summary

The Service Coordinator manages customer orders, quotes, and scheduling for service technicians to ensure customer expectations are met. They are also responsible for sourcing products, negotiating prices to maximize profit, and maintaining customer relationships.

Job details

Summary Under general supervision, the Service Coordinator ensures customer expectations are accurately determined and are fully met. The Service Coordinator may support specific customer(s). Job Duties Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). Collects data from Service Technician to quote customer. Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. Expedites backorders. May pull inventory and prepare order for shipment to customer. Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. Responsible for scheduling Service Technician’s time. Determines the most cost effective shipping method for customer orders. May handle customer returns. May support specific customer(s). Tracks and schedules service orders. Performs other duties as assigned. Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires. Education & Experience Typically requires a high school diploma or GED Three (3) to five (5) years of related experience or an equivalent combination. Knowledge, Skills, Abilities Excellent communication skills including written, verbal, and listening. Ability to multi-task and time management skills required. Strong computer skills. Strong negotiation skills. Basic product knowledge. Reliability, organization, and attention to detail required. Company Information Motion Industries offers an excellent benefits package which includes options for healthcare coverage, retirement savings, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

What you’ll do

The Service Coordinator manages customer orders, quotes, and scheduling for service technicians to ensure customer expectations are met. They are also responsible for sourcing products, negotiating prices to maximize profit, and maintaining customer relationships.

Requirements

Candidates typically need a high school diploma or GED and three to five years of related experience. Strong communication, negotiation, and computer skills are required for this role.

Benefits

• Healthcare coverage • Retirement savings • Vacation • Sick pay • Holiday pay

Listed skills

• Time management · Preferred
• Organization · Preferred
• Product Knowledge · Preferred
• Attention to detail · Preferred
• Negotiation · Preferred
• Communication · Preferred
• Multi-Tasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Communication
• Multi-tasking
• Time management
• Computer skills
• Negotiation
• Product knowledge
• Organization
• Attention to detail
• Order entry
• Customer relationship management

Job areas

• Customer Service & Support
• Logistics
• Manufacturing
• Sales
• Administrative