Administrative Assistant 3, Office of the Registrar Support

Job summary

Provide student-focused information and administrative support for registration, financial aid, student records, and payment processes. Maintain accurate records, process transactions and funding documentation, respond to inquiries, and coordinate with university teams and external partners to resolve issues.

Job details

Job Title Administrative Assistant 3, Office of the Registrar Support Job Type Flexible Union MRSA Salary Grade Flexible / Casual Classification (Salary Grade) SAD03 Administrative Services III (Salary Grade 15) Hybrid Work This position is eligible Position End Date 12/24/2026 Location MRU Main Campus - Calgary, AB T3E 6K6 CA (Primary) About This Position About the Role Working within the Office of the Registrar, this is a flexible position whose work schedule is variable and may include an irregular schedule of not less than three (3) hours per shift and up to thirty-five (35) hours per week. Provide general support to the Office of the Registrar. The role will primarily assist the Registration & Financial Aid and Records teams with administrative tasks and email inquiries. Responsibilities Deliver professional, student-focused service and general information across multiple channels regarding University programs, policies, and departmental operations, referring clients to appropriate resources as needed. Support student registration activities by providing guidance on requirements, deadlines, and options, while executing transactions, documentation, and collaborating with stakeholders to resolve issues. Offer administrative support and advising for student funding (assistance, scholarships, bursaries), processing records in institutional and external portals while liaising with partners to ensure accurate outcomes. Access, update, and maintain accurate student records across institutional systems, ensuring data integrity, resolving process issues, and contributing to documentation improvements. Collaborate and communicate effectively with internal team members and University departments to ensure coordinated service delivery, information sharing, and consistent policy application. Facilitate the processing, receipt, and reconciliation of student payments, providing fee guidance and collaborating with financial units to resolve account issues. Qualifications Two-Year Diploma from a University or Equivalent or Journeyman Ticket 6-12 months experience working in a post secondary environment Salary: 23.64 - 29.89 per hour Closing Date: October 21, 2026 A resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name]_[Requisition Number]_[Document Title].pdf (ex. Smith_1234_CV.pdf). We encourage all qualified applicants to apply, however, Canadian citizens, permanent residents and others currently legally authorized to work in Canada will be given priority. Please note only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page. If you require accommodation to participate in the recruitment process, please notify erecruiter@mtroyal.ca and we will work together on your accommodation request. About MRU Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full-time and 4,030 part-time learners. MRU offers 13 bachelor's degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees. Mount Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU's Academic Plan and Strategic Plan.

What you’ll do

Provide student-focused information and administrative support for registration, financial aid, student records, and payment processes. Maintain accurate records, process transactions and funding documentation, respond to inquiries, and coordinate with university teams and external partners to resolve issues.

Requirements

Requires a two-year university diploma or equivalent, or a journeyman ticket. Requires 6–12 months of experience in a post-secondary environment.

Listed skills

• Administrative Support · Preferred
• Payment Processing · Preferred
• issue resolution · Preferred
• Communication · Preferred
• Documentation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Student-Focused Customer Service
• Student Registration Support
• Financial Aid Administration
• Student Records Management
• Data Integrity
• Administrative Support
• Email Inquiry Management
• Payment Processing
• Reconciliation
• Policy Application
• Stakeholder Collaboration
• Issue Resolution
• Communication
• Documentation

Job areas

• Administrative
• Education
• Customer Service & Support
• Finance & Accounting

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