Member Experience Supervisor

Join the Member Experience team and help build a culture that delivers on the promise we make to our members – feel welcome, feel comfortable and feel healthy. Acting as a delegate to the Experience Manager, you are a people-oriented supervisor who effectively coaches and motivates staff. You share your experience and knowledge to assist the team in hitting their sales goals and targets as you’re considered a solid performer because you’re able to hit your own sales goals and targets. Afterall, a team that works together, wins together! Your typical workday will also be full of interaction and engagement with members and potential members ensuring they receive the best experience possible from the moment they walk in our doors. You do this by matching each new member’s unique needs, interests and goals with the right Club products, services and people. You are available to answer questions regarding membership, manage and resolve any concerns and ensure members and guests feel welcomed * The posting is for an existing, currently open position. The compensation will be determined based on experience, skills set, education and training, and other organizational needs. Qualifications We know the experience we’re looking for can come from a wide range of industries so we’re looking for 2+ years of related customer experience and 1+ years of sales experience. Of course, we expect that when we meet, you can articulate how you have achieved sales success and delivered meaningful customer growth in your past experiences. You are also able to work a variety of shifts including early mornings, days, afternoons and weekends. Perks We offer a competitive total compensation package that includes an industry leading base salary, commission, group benefits, complimentary membership and leadership training to help ensure you are always learning and developing. Our promise at Movati is to help you feel welcome, feel comfortable and feel healthy. Accommodations are available on request for candidates taking part in all aspects of the selection process. ***MOVATI Athletic uses email to communicate to all applicants. Please ensure to use an email address that is checked daily and accepts emails from unknown users. We recommend that applicants check both junk and spam folders.*** Click that button and apply now!

The Member Experience Supervisor acts as a delegate to the Experience Manager to coach staff and drive sales targets. They are responsible for engaging with members to ensure a positive experience and matching them with appropriate club products and services.

Candidates must have at least 2 years of customer experience and 1 year of sales experience. The role requires the ability to work flexible shifts, including early mornings, days, afternoons, and weekends.

• Competitive total compensation package • Base salary • Commission • Group benefits • Complimentary membership • Leadership training

• LeadershipPreferred
• SalesPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer experience
• Sales
• Coaching
• Motivation
• Conflict resolution
• Relationship management
• Leadership
• Communication
• People Oriented
• Relationship Management
• Customer Service
• Conflict Resolution
• Leadership Development

• Customer Service & Support
• Sales
• Management & Leadership
• Sports & Recreation
• Retail
• Member Experience Manager
• Customer Experience Manager
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week