Customer Service Representative / Dispatcher

Burnaby, BC
On-site
Posted Oct 20, 2026
1 position

$21–$23 / hour

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 2+ years
Posting language: English
Working hours: 40 hours per week

Job summary

The Customer Service Representative will manage incoming calls, schedule appointments, and coordinate with service professionals to ensure efficient project completion. They are also responsible for maintaining accurate database records and providing proactive communication to enhance customer satisfaction.

Job details

Mr. Handyman is a well-respected company dedicated to providing high-quality home repair, maintenance, and improvement services to our valued customers. With a commitment to excellence and customer satisfaction, we have built a strong reputation, known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members. We are seeking a highly organized, friendly, and reliable Customer Service Representative to join our team. The ideal candidate will have a passion for connecting with and assisting people as they ensure an amazing customer experience for our customers from start to finish. Your Responsibilities as a Customer Service Representative Answer incoming calls in a professional and courteous manner, providing assistance and information to customers. Engage with customers to understand their needs, answer questions, and provide guidance on available services. Schedule appointments and coordinate with service professionals to ensure timely and efficient completion of projects. Follow up with customers to confirm appointments, gather feedback, and address any concerns or issues. Maintain accurate records of customer interactions, appointments, and service requests in the company database. Collaborate with team members to prioritize tasks and manage workload effectively. Continuously strive to improve customer satisfaction and retention through proactive communication and exceptional service. Qualifications Excellent communication skills, both verbal and written, with a professional phone manner. Strong organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment. Proficiency in computer applications such as Microsoft Office and customer relationship management (CRM) software. Positive attitude, empathy, and a genuine desire to help customers resolve their issues and achieve their goals. Ability to work independently and as part of a team, with a focus on delivering results and exceeding customer expectations. 2 years or more experience in a similiar role Benefits & Pay The pay range for this position is $21.00 to $23.00 per hour and is dependent on your experience. Additional benefits: A rewarding and supportive work environment with a focus on employee satisfaction and work-life balance. Extended benfits (dental, vision, medical etc,) available after a probation period. Remember, we’re looking to hire only the best. If that’s you, APPLY TODAY! Should you meet the requirements for the position, our system will schedule you for an interview immediately. You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.

What you’ll do

Requirements

Candidates must have at least 2 years of experience in a similar role and possess strong organizational and communication skills. Proficiency in Microsoft Office and CRM software is required, along with a professional phone manner and the ability to multitask in a fast-paced environment.