Shop Manager

Job summary

Direct and organize daily shop operations, including merchandise selection, pricing, marketing, budgeting, and monitoring sales and expenses. Recruit, supervise, and evaluate staff while resolving customer concerns and operational issues.

Job details

Overview Languages English Education Bachelor's degree Experience 1 year to less than 2 years On site Work must be completed at the physical location. There is no option to work remotely. Responsibilities Tasks Direct and control daily operations Evaluate daily operations Plan and organize daily operations Manage staff and assign duties Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales Determine merchandise and services to be sold Implement price and credits policies Locate, select and procure merchandise for resale Develop and implement marketing strategies Plan budgets and monitor revenues and expenses Determine staffing requirements Resolve issues that may arise, including customer requests, complaints and supply shortages Recruit, hire and supervise staff and/or volunteers Oversee payroll administration Conduct performance reviews Supervise office and volunteer staff Supervision 5-10 people Additional information Work conditions and physical capabilities Fast-paced environment Work under pressure Tight deadlines Attention to detail Combination of sitting, standing, walking Personal suitability Adaptability Analytical Collaborative Creativity Efficiency Energetic Goal-oriented Hardworking Integrity Outgoing Positive attitude Proactive Quick learner Time management Client focus Efficient interpersonal skills Excellent written communication Flexibility Organized Team player Maturity Patience Ability to multitask

What you’ll do

Direct and organize daily shop operations, including merchandise selection, pricing, marketing, budgeting, and monitoring sales and expenses. Recruit, supervise, and evaluate staff while resolving customer concerns and operational issues.

Requirements

The posting specifies a bachelor's degree and 1 year to less than 2 years of experience. The role requires on-site work and supervision of 5–10 people, along with adaptability, organization, communication, and the ability to work under pressure and meet tight deadlines.

Listed skills

• Budgeting · Preferred
• Customer service · Preferred
• Time management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Daily Operations Management
• Staff Management
• Merchandise Procurement
• Market Research
• Sales Analysis
• Pricing Policy
• Marketing Strategy
• Budgeting
• Revenue and Expense Monitoring
• Recruitment and Hiring
• Payroll Administration
• Performance Reviews
• Customer Service
• Complaint Resolution
• Inventory and Supply Management
• Time Management

Job areas

• Retail
• Management & Leadership
• Sales
• Customer Service & Support

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