Sales Trainer

Job summary

Develop and deliver sales training for plumbing service technicians and office staff, including workshops on customer service, upselling, and value-based selling. Observe sales interactions, coach employees, track performance improvements, support onboarding, and collaborate with management to refine training and reinforce best practices.

Job details

Company Description Mr. Rooter Plumbing of Saskatoon is dedicated to leading the local plumbing service industry by delivering a world-class customer service experience. The team follows a detailed 14-step process to ensure consistent quality, professionalism, and a clean, courteous image. Customers benefit from transparent, open-book pricing, free quotes, strong warranties, and 24/7/365 service with no overtime charges. All technicians are trained, licensed, bonded, and insured, and every service is backed by a strong commitment to customer satisfaction from the first call through final cleanup. The company culture emphasizes clear communication, care, and a strong sense of duty in every interaction. Role Description The Sales Trainer is a contract, on-site role based in Saskatoon, SK, responsible for developing and delivering sales training programs to plumbing service technicians and office staff. Day-to-day tasks include assessing current sales practices, designing training materials and sessions, and conducting workshops that focus on customer service, upselling, and value-based selling aligned with Mr. Rooter’s code of values. The Sales Trainer will observe sales interactions, provide coaching and feedback, and track performance improvements to ensure consistent, high-quality customer experiences. This role also collaborates closely with management to refine training content, support onboarding of new team members, and reinforce best practices across the organization. Qualifications Strong presentation skills and the ability to facilitate engaging in-person training sessions. Experience designing and delivering sales trainings focused on service-based or home services industries. Background in training & development, including curriculum design, coaching, and performance evaluation. Excellent communication and customer service skills, with a focus on building trust and rapport. Understanding of consultative and value-based selling techniques; prior sales or sales leadership experience is an asset. Ability to work on-site in Saskatoon, SK, with flexibility for varying schedules to support 24/7 operations. Strong organizational skills and attention to detail in planning, documenting, and reporting training activities. Post-secondary education in Business, Education, Communications, or a related field is an asset. Familiarity with plumbing or home services industries is beneficial but not required.

What you’ll do

Develop and deliver sales training for plumbing service technicians and office staff, including workshops on customer service, upselling, and value-based selling. Observe sales interactions, coach employees, track performance improvements, support onboarding, and collaborate with management to refine training and reinforce best practices.

Requirements

Candidates should have experience designing and delivering sales training, preferably in service-based or home services industries, along with a background in training and development. Strong presentation, communication, customer service, coaching, organizational, and consultative selling skills are required; post-secondary education and plumbing or home services familiarity are assets.

Listed skills

• Coaching · Preferred
• Customer service · Preferred
• Communication · Preferred
• Consultative Selling · Preferred
• Upselling · Preferred
• Onboarding · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales Training
• Presentation Skills
• Training Facilitation
• Curriculum Design
• Coaching
• Performance Evaluation
• Customer Service
• Communication
• Consultative Selling
• Value-Based Selling
• Upselling
• Sales Assessment
• Training Material Development
• Organizational Skills
• Performance Tracking
• Onboarding

Job areas

• Sales
• Education
• Customer Service & Support
• Trades