Senior Associate Director, Nexus, Investor Delivery

Job summary

The Senior Associate Director will support departmental initiatives, budget management, and ensure compliance with investor registration and reporting policies. They will also foster positive client relationships, resolve escalated inquiries, and provide leadership and coaching to team members.

Job details

Company Description About MUFG Investor Services: MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services. With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work. Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution. #LI-Hybrid Job Description Reporting to the Director, Nexus, Investor Delivery, you will: · Partner with senior leadership to support departmental initiatives, projects, and budget management. · Contribute to the delivery of team objectives while ensuring compliance with policies related to investor registration, transactions, reporting, and cash management. · Ensure a smooth and professional client integration experience, fostering positive relationships with all stakeholders. · Address and resolve sensitive or escalated inquiries from clients, investors, fund managers, or internal teams with professionalism and care. · Collaborate with internal AML teams and administrators to ensure all regulatory requirements are met. · Review and sign off on schedules, reports, and files, ensuring accuracy and compliance with internal controls. · Allocate team resources effectively to meet service level agreements and operational goals. · Offer guidance on performance of team members to the team manager through regular feedback, mentoring, coaching sessions and career development discussions, while adhering to company standards for annual performance reviews. · Participate in the internal Client Relationship Management (CRM) framework, including regular service reviews with clients and internal partners. Qualifications · Experience in fund administration with leadership or mentoring responsibilities. · Strong knowledge of the fund industry and investor operations. · Demonstrate business logic and risk adverse approach to resource management and operations · Experience with Investran and Yardi would be considered an asset Additional Information What’s in it for you to join MUFG Investor Services? Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT. Oh, and we really walk the talk when it comes to HYBRID WORKING. So, why settle for the ordinary? Apply now for a Brilliantly Different career. We are committed to using Artificial Intelligence (AI) tools responsibly and being transparent about what we do to build trust and confidence. At MUFG Investor Services, we use AI tools to support our recruitment process by helping us understand how well candidates’ applications align with the requirements of the role. All AI recommendations are reviewed by our recruitment team before any decisions are made. More information on our use of AI tools is available in our Privacy Notice available to you as part of your application. We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. MUFG is an equal opportunity employer. Rank: Associate Director Employment Type: Permanent Full Time Compensation: CAD 90000 - CAD 132000 - yearly

What you’ll do

The Senior Associate Director will support departmental initiatives, budget management, and ensure compliance with investor registration and reporting policies. They will also foster positive client relationships, resolve escalated inquiries, and provide leadership and coaching to team members.

Requirements

Candidates must have experience in fund administration with demonstrated leadership or mentoring responsibilities. Strong knowledge of the fund industry, investor operations, and business logic is required, with proficiency in Investran and Yardi considered an asset.

Benefits

• Continuous learning and development
• Work-life integration
• Hybrid working

Listed skills

• Client Relationship Management · Preferred
• Team Leadership · Preferred
• Risk Management · Preferred
• Reporting · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Fund administration
• Investor operations
• Budget management
• Client relationship management
• AML compliance
• Team leadership
• Mentoring
• Risk management
• Investran
• Yardi
• Transaction processing
• Reporting
• Cash management
• Stakeholder management
• Service level agreements
• Budget Management
• Continuous Development
• Workplace Inclusivity
• Middle Office
• Building Trust
• Professionalism
• Yardi (Property Management Software)
• Business Logic
• Banking Services
• Customer Relationship Management
• Internal Controls
• Cash Management
• Fund Administration
• Investment Management
• Leadership
• Innovation
• Intellectual Capital
• Mentorship
• Operations
• Outsourcing
• Performance Review
• Regulatory Requirements
• Coaching
• Resource Management
• Securities Lending
• Service-Level Agreement
• Teamwork

Job areas

• Finance & Accounting
• Management & Leadership
• Administrative
• Investor/Director
• Investment Fund Manager
• Financial and Investment Advisers
• Investment Fund Managers
• Financial Managers

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