Onsite Hypercare Support Consultant, Tier 1 Tier 2 (35849)

On-site
Posted Oct 11, 2026
1 position

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Employment type: Contract
Experience level: Mid-level · 2+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level

Job summary

Provide onsite floor-walking, desk-side, and walk-up support after a domain migration and SSO transition, resolving user incidents involving accounts, MFA, email, devices, connectivity, and enterprise applications. Manage incidents from intake through closure, coordinate escalations, document resolutions, monitor recurring issues, and support handover and engagement closeout.

Job details

Our client is seeking four Onsite Hypercare Support Consultants to provide post-cutover support following an acquisition-related domain migration and SSO transition. Two consultants will be assigned to the Rainy River, Ontario mining site and two to the New Afton, British Columbia mining site. The engagement will run from November 19 to November 30, 2026 and requires full onsite availability. Responsibilities Provide floor-walking, desk-side and walk-up support. Receive, assess, log and resolve user incidents. Support password resets, account unlocks, login issues, identity and MFA troubleshooting. Troubleshoot email access, devices and connectivity. Diagnose application access and authentication issues. Support access to Oracle, Deswik, ArcGIS, SuccessFactors and ADP. Own incidents from intake through resolution and closure. Coordinate escalations with application owners and client platform teams. Document troubleshooting, actions taken and resolution details. Monitor recurring issues and communicate emerging patterns. Support ticket handover and engagement closeout activities. Required Qualifications Hands-on Tier 1 and Tier 2 end-user support experience. Experience providing onsite desktop, service-desk or end-user computing support. Knowledge of identity, account access, MFA, email, device and connectivity troubleshooting. Experience resolving enterprise application access and authentication issues. Experience using incident-management and ticketing tools. Ability to resolve incidents independently and escalate appropriately. Strong customer-service and client-facing communication skills. Clear documentation and disciplined ticket-management skills. Ability to meet site-access, safety and operating requirements. Preferred Qualifications Technology migration, cutover, integration or hypercare experience. Experience in mining, industrial, manufacturing or remote-site environments. Post-cutover stabilization experience. Experience working within safety-sensitive environments. Experience supporting geographically distributed users during technology change. ,

What you’ll do

Requirements

Candidates need hands-on Tier 1 and Tier 2 end-user support experience, including onsite desktop or service-desk support and troubleshooting identity, MFA, email, devices, connectivity, and enterprise application access. Strong customer service, communication, documentation, ticket management, independent incident resolution, appropriate escalation, and ability to meet site-access and safety requirements are required.