Senior QA Automation Engineer - Contact Center & IVR

Toronto, ON
On-site
Posted Oct 15, 2026
1 position

$110,000–$120,000 / year

Opens LinkedIn

Employment type: Full-time
Experience level: Senior · 5+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level

Job summary

Design and execute test strategies for Contact Center and IVR solutions, including call-routing, customer and agent workflows, and UI/API automation. Lead testing and technical support for releases and enhancements, troubleshoot defects with delivery teams, and maintain automation assets and documentation.

Job details

We are seeking a Senior Quality Engineering professional with strong expertise in Contact Center platforms, IVR/Routing automation, and UI/API test automation. The role will contribute to enterprise-scale banking technology initiatives, providing technical leadership across maintenance releases, enhancements, and ongoing support activities. Key Responsibilities Design, develop, and execute comprehensive test strategies for Contact Center and IVR solutions. Perform IVR and call-routing automation and validate end-to-end customer and agent workflows. Develop and maintain UI and API automation for enterprise applications. Automate and validate Agent Desktop functionality and workflows. Support maintenance releases, enhancements, regression testing, integration testing, and ongoing production support activities. Analyze test failures, troubleshoot defects, and collaborate with development and technology teams on resolution. Maintain automation assets, test documentation, and technical artifacts throughout the delivery lifecycle. Work within a structured Agile and Scaled Agile delivery environment. Required Skills & Qualifications Proven Quality Engineering experience with Contact Center platforms. Hands-on experience with IVR and routing automation. Practical experience with UI and API automation testing. Experience with Agent Desktop automation. Strong Core Java skills for test automation and technical troubleshooting. Experience working with enterprise development and delivery tools such as Git/Bitbucket, JIRA, Confluence, and IntelliJ or Eclipse. Experience working within an Agile delivery environment. Experience with Cyara or Hammer for IVR and routing automation. Experience with Selenium, Postman, Karate, or similar automation tools. Experience with AWS Amazon Connect. Experience in banking or financial services environments. Experience providing technical leadership for maintenance releases, enhancements, and support activities. Apply directly at: https://www.n2psystems.com/jobs/REQ-43691

What you’ll do

Requirements

Requires hands-on Quality Engineering experience with Contact Center platforms, IVR and routing automation, Agent Desktop automation, and UI/API testing, along with strong Core Java skills. Candidates should have experience with tools such as Cyara or Hammer, Selenium, Postman or Karate, AWS Amazon Connect, Agile delivery, and preferably banking or financial services environments.