Billing Operations & Support Specialist

Job summary

The specialist will ensure high-end customer support and manage the end-to-end customer support process. Responsibilities include invoicing, follow-ups on outstanding items, and monitoring team performance.

Job details

About Naboo Naboo is a new Global leader in Corporate Events. We are a team of 250 builders, passionate about events, tech and AI. We help our Enterprise and SMB clients book, plan, pay and procure all their corporate events. Whether it’s a business lunch or a full-blown annual retreat overseas, Naboo makes it happen smoothly and efficiently, eliminating tedious tasks with AI-powered automation. Our event specialists focus on delivering tailored advisory and effective support to clients and vendors. Based in Paris, London, Barcelona, Hamburg, New York, San Francisco and Montreal, Naboo is expanding its services beyond Europe and North America, to the Middle East and Asia. Naboo is scaling fast with strong backing from top-tier international investors. Role & Responsibilities On a day to day basis you will: Ensure high-end Customer Support, being reactive to Client and Supplier Provide clear and concise answers within set SLAs Ensure past events have the correct final amounts from each supplier Ensure past events are correctly invoiced to the client Follow-up on outstanding items and manage potential disputes Own the end-to-end Customer Support process and execution Monitor KPIs and SLAs and report on team performance Recruit, onboard, and train junior team members You are the ideal candidate if: You have 1 to 3 years of experience in a Customer Support role at a tech scale-up You are fluent in English and French is a plus You are comfortable working with CRM tools (HubSpot or similar) You enjoy client interaction and working as part of a team You like numbers, you are very well organized and you pay attention to detail You can demonstrate how you have used AI or automation to improve operations You are the perfect candidate You are looking for serious challenges and responsibilities from day one You want to thrive in a high growth environment Are excited about shaping a function (almost!) from scratch You are not scared to build the plane while flying it Step 1: Discovery video call with the Head of Operations (20 min) Step 2: Interview with the COO (20 min) Step 3: Speed dating at the office with 4-5 team members (90 min)

What you’ll do

The specialist will ensure high-end customer support and manage the end-to-end customer support process. Responsibilities include invoicing, follow-ups on outstanding items, and monitoring team performance.

Requirements

The ideal candidate should have 1 to 3 years of experience in a customer support role and be fluent in English, with French as a plus. They should be organized, detail-oriented, and comfortable using CRM tools.

Listed skills

• French · Preferred
• Customer support · Preferred
• Organized · Preferred
• Attention to detail · Preferred
• Client · Preferred
• as part of a team · Preferred
• Billing · Preferred
• Customer · Preferred
• CRM Tools · Preferred
• invoicing · Preferred
• English · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Support
• CRM Tools
• Attention to Detail
• Client Interaction
• Teamwork
• Organization
• AI
• Automation

Job areas

• Customer Service & Support
• Software
• Management & Leadership

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