Program Administrator

Job summary

Provide administrative and operational support for the delivery of courses and programs, including instructor contracts, vendor invoicing, course materials, scheduling, learning management system setup, and course records. Coordinate with internal service units and external clients, maintain course information and web pages, and contribute to customer service and continuous process improvement.

Job details

Ready to start your next chapter with NAIT? At NAIT, we’re passionate about building a team of talented, dedicated professionals who share our commitment to excellence and innovation. Your skills and experience can shape the future of education and make a real impact in our community. If this opportunity feels like the right fit for you, we encourage you to apply and join us in creating a brighter future – together. Important Application Deadline Notice Please note that Workday closes job postings at 11:59pm MST on the day before the posting end date listed above. To ensure your application is received, submit no later than 11:59pm MST the day prior to the posting end date. Internal NAIT Employees Current NAIT employees are welcome to apply for this opportunity. To be considered, please submit your application through the NAIT Jobs Hub rather than the external career site. Please note: This is a temporary position ending on or before March 1, 2028. The Operations Team in the Corporate and Continuing Education department is seeking a full-time Program Administrator to provide administrative support ensuring the successful delivery of courses and programs offered throughout the department. Reporting to the Operations Lead, the main functions will relate to supporting operations processes within a team using cross-functional and centralized approaches. As successful candidates, you will be confident in working independently and interacting with a variety of clients, staff, and other stakeholders. You will exercise good judgment, have the ability to adapt to change, and be skilled in multi-tasking/project coordination in a fast-paced environment. Key Responsibilities Initiating and maintaining instructor contracts using Workday, including invoicing for vendors. Organizing course delivery, including ordering course materials, texts & supplies and ensuring delivery of physical materials. Communicating with various service units within NAIT such as Registrar’s Office, Finance, Marketing. Organize class scheduling end-to-end, including class and LMS setup, and maintain records through a primary course list. Communicating with clients regarding group enrollment and partnership requests. Process and maintain course updates, class fee setup, milestones records. Entering and verifying specific class information in Campus Solutions. Monitoring course and program pages on NAIT external website for errors, structure improvements or content issues. Monitor workload and processes to provide feedback for continuous process improvement. Providing outstanding customer service in a team environment. Provide program-specific information to internal and external stakeholders. Maintain understanding of software tools and learning platforms: Modern Campus Lifelong Learning Extended Education, Workday, Brightspace, Teams, Coursedog, Salesforce. Skills & Abilities High computer literacy, including in MS Teams, MS Word, and Excel, and the ability to quickly learn new software platforms. Strong communication and interpersonal skills. Accurately complete tasks requiring a high level of detail. Ability to work in a high volume and high-paced environment. Qualifications Diploma in Business or Office Administration (or a related discipline) and 3-5 years of experience in a related field. Working knowledge of Campus Solutions and Moodle/Brightspace would be an asset. Prior experience in a post-secondary environment would be an asset. Equivalent combination of education and experience may be considered. Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services (WES), International Qualifications Assessment Service (IQAS) or the Comparative Education Services (CES). Classification – Administrative Support V This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement. Remuneration Refer to salary range noted on this posting, plus a comprehensive benefits package. The compensation range for this job posting is : $52,731.69 - $68,242.40 NAIT is committed to a transparent, fair, and human-centered hiring experience. All candidates are assessed directly by our recruitment and hiring teams. About NAIT We are known as one of Alberta’s top employers. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT’s culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability. People are what make NAIT great, and we prioritize the employee experience. For eligible positions, we offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, eligible employees receive paid time off between Christmas and New Year’s. NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada. NAIT is committed to fostering a safe environment that supports equity and cultivates inclusion through our Centre for Community and Belonging (CCB) and our Equity, Diversity, and Inclusion Strategy. We are a proud partner of the Canadian Centre for Diversity and Inclusion. While we encourage all qualified applicants to apply, only those being considered will be contacted. If you require any assistance or accommodations, please connect with us at careers@nait.ca. Please submit a resume and cover letter to be considered for this opportunity.

What you’ll do

Provide administrative and operational support for the delivery of courses and programs, including instructor contracts, vendor invoicing, course materials, scheduling, learning management system setup, and course records. Coordinate with internal service units and external clients, maintain course information and web pages, and contribute to customer service and continuous process improvement.

Requirements

A diploma in Business, Office Administration, or a related discipline and 3–5 years of related experience are required; equivalent education and experience may be considered. Strong computer literacy, communication, accuracy, and the ability to work in a fast-paced environment are required, while post-secondary experience and knowledge of Campus Solutions and Moodle or Brightspace are assets.

Benefits

• Health and Wellness Benefits
• Work-Life Balance Benefits
• Recognition
• Professional and Personal Growth
• Paid Time Off Between Christmas and New Year’s

Listed skills

• Administrative Support · Preferred
• Customer service · Preferred
• Project Coordination · Preferred
• Attention to detail · Preferred
• Multitasking · Preferred
• Process Improvement · Preferred
• Microsoft Teams · Preferred
• Microsoft Word · Preferred
• Microsoft Excel · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative Support
• Course Scheduling
• Program Coordination
• Contract Administration
• Invoice Processing
• Customer Service
• Stakeholder Communication
• Project Coordination
• Attention to Detail
• Multitasking
• Process Improvement
• Microsoft Teams
• Microsoft Word
• Microsoft Excel
• Campus Solutions
• Brightspace

Job areas

• Administrative
• Education
• Customer Service & Support

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