Automotive Parts Specialist (Priority Centre-Edmonton)

Job summary

You will assist customers over the phone by providing expert advice on vehicle parts and accessories. Additionally, you will process orders accurately and build strong customer relationships through effective communication.

Job details

Your route NAPA Priority Centre-Edmonton team members take pride in delivering outstanding customer service! Share your passion for helping customers by becoming the voice of our store. Join a friendly, resourceful team that provides expert advice and support over the phone! We offer a range of attractive benefits as of your first day and corporate discounts, as well as training throughout your career to support and guide your professional development. This position pays between $24.00 and $28.60 per hour (depending on your qualifications). In This Key Role, You Will Assist customers over the phone by advising them on vehicle parts and accessories Process orders accurately and follow up with customers as needed Provide expert product knowledge and recommend relevant parts Build and maintain strong customer relationships through effective communication Under the hood To Join Our Team, You Need Excellent phone etiquette, customer service, and communication skills Ability to manage multiple tasks in a fast-paced call center environment Diploma in automotive parts sales and/or prior automotive parts experience (an asset) About The Division The Auto Parts Division is mainly involved in the sale, distribution and marketing of replacement parts and supplies for cars and light trucks. We have the largest Canadian distribution network of vehicle replacement parts. Our banners in this division include household name NAPA Auto Parts, as well as Altrom-Autocamping, specialized in parts for imported vehicles, and CMAX, specialized in paint and body supplies. With so many different roles available in our divisions, everyone can find the perfect fit for their skillset and aspirations. Just pick the one that suits you best!

What you’ll do

You will assist customers over the phone by providing expert advice on vehicle parts and accessories. Additionally, you will process orders accurately and build strong customer relationships through effective communication.

Requirements

Candidates should possess excellent phone etiquette and the ability to manage multiple tasks in a fast-paced environment. A diploma in automotive parts sales or prior experience in the field is considered an asset.

Benefits

• Attractive benefits • Corporate discounts • Professional development training

Listed skills

• Customer service · Preferred
• Product Knowledge · Preferred
• Multitasking · Preferred
• Communication Skills · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Phone etiquette
• Communication skills
• Automotive parts knowledge
• Order processing
• Product knowledge
• Relationship building
• Multitasking

Job areas

• Customer Service & Support
• Retail
• Manufacturing
• Logistics