Client Success Manager

Job summary

The Lead Client Success Manager will build and maintain strategic relationships with senior decision-makers to drive engagement and revenue growth. They will analyze client data to identify opportunities and collaborate with internal teams to ensure consistent client satisfaction.

Job details

Lead Client Success Management As a Lead Client Success Management reporting to our AVP - Client Success Management, you’ll play a critical role in strengthening long-term relationships with senior-level decision makers across global customer accounts, driving strategic engagement and increasing revenue. You’ll thrive in this position if you’re client-focused, strategic, and relationship-driven, have a global mindset, and bring a passion for technology and innovation to a fast-paced, high-impact environment. Key Responsibilities Build and maintain strong relationships with senior decision makers and influencers across assigned global accounts. Conduct regular strategy meetings with client leadership to understand needs and align them with Nasdaq’s solutions. Create demand for Nasdaq’s products and services through impactful presentations and strategic conversations. Analyze client data and sales reports to identify risks, opportunities, and drive retention strategies. Collaborate with senior Account Managers to ensure consistent client satisfaction and revenue growth. Required Qualifications Bachelor’s degree in Business, or a related field, or equivalent practical experience. 10+ years of experience in account management, client success, or sales within a global or regulated industry. Strong ability to influence stakeholders, develop scalable solutions, and lead cross-functional initiatives. Clear communicator with experience in collaborative, matrixed environments. Preferred Qualifications Advanced degree or certification (e.g., MBA, PMP). Experience in capital markets, fintech, or regulated industries. Exposure to global teams and cultural nuances in cross-border collaboration. This position will be located in Toronto and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates. Come as You Are Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities. We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated. We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process. What We Offer We’re proud to offer a competitive rewards package that is meaningful, recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaq’s overall success. The base pay range for this role is $106,000 - $148,000. In addition to base salary, Nasdaq provides a generous annual bonus/commission (short-term incentive), and equity (long-term incentive), comprehensive benefits, and opportunity for growth. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, business needs and market demands.

What you’ll do

The Lead Client Success Manager will build and maintain strategic relationships with senior decision-makers to drive engagement and revenue growth. They will analyze client data to identify opportunities and collaborate with internal teams to ensure consistent client satisfaction.

Requirements

Candidates must have a bachelor's degree and at least 10 years of experience in account management, client success, or sales within a global or regulated industry. Strong influencing skills and the ability to lead cross-functional initiatives in a matrixed environment are essential.

Benefits

• Annual bonus
• Commission
• Equity
• Comprehensive benefits

Listed skills

• Account Management · Preferred
• Sales · Preferred
• Stakeholder Management · Preferred
• Data analysis · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account management
• Client success
• Sales
• Strategic engagement
• Stakeholder management
• Data analysis
• Revenue growth
• Presentation skills
• Cross-functional leadership
• Relationship management
• Strategic planning
• Communication
• Client retention
• Market analysis
• Influencing Skills
• Workplace Inclusivity
• Financial Technology (FinTech)
• Management Reporting
• Account Management
• Management
• Capital Markets
• Customer Service
• Equities
• Leadership
• Scalability
• Innovation
• Presentations
• Master Of Business Administration (MBA)
• Revenue Growth

Job areas

• Management & Leadership
• Customer Service & Support
• Sales
• Finance & Accounting
• Consulting
• Client Success Manager
• Customer Success Manager
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

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