IT Technical Support Officer

The position is classified at the level RÉ-04 ($66,836 to $85,106 per annum – salary under review). A list of qualified candidates will be compiled and may be used for additional temporary or indeterminate positions. JOB OVERVIEW Reporting to the Team Leader, IT Innovation and Client Support Center, you will provide high-quality technical support to internal clients in the development, implementation, integration, upgrade and maintenance of various components of the National Capital Commission’s (NCC) computer environment and operations. You will install, configure, upgrade and repair hardware and software for workstations and printers. You will also be involved in projects that bring new technologies to the NCC. ESSENTIAL QUALIFICATIONS: EDUCATION A degree from a recognized post-secondary institution with a specialization in information technology, computer science or an acceptable combination of education, training and/or experience. EXPERIENCE One (1) to three (3) of experience in the following areas: • Creating and deploying SCCM/Intune package, and installing, configuring, upgrading and troubleshooting hardware and software; • Working with Microsoft Windows desktop operating system, Microsoft productivity tools and Microsoft Windows networked environment; • Working in an IT Service Desk/Helpdesk to provide customer service and support, manage tickets and troubleshoot over the phone; • Using appropriate automated deployment tools to distribute software and security patches and configuring/supporting mobile devices (Android and iOS); • Working on IT projects and initiatives. KNOWLEDGE • Of IT frameworks and best practices; • Of cloud-based file sharing solutions; • Of Service Desk tracking software using an ITIL framework; • Of IT Security best practices. ABILITIES • To analyze and solve issues related to the interaction of network components and computers; • To discuss, identify and analyze problems with clients and propose solutions or refer them to a senior team member; • To produce basic system documentation, reports and correspondence; • To effectively prioritize and execute tasks in a high-pressure environment; • To conduct research into a wide range of computing issues. COMPETENCIES • Demonstrating Integrity and Respect – Civility and Well-Being • Thinking things through – Innovating through analysis and ideas; • Working Effectively with Others – Relationships and Trust Building; • Showing Initiative and Being Action-Oriented – Getting Things Done CONDITIONS OF EMPLOYMENT • Possess or eligible to obtain Secret security clearance; • Linguistic profile: Bilingual BBB; • Position is in the National Capital Region. The person selected for this position must reside within a commutable distance from the workplace at 12 York Street, Ottawa, Ontario; • The National Capital Commission offers a hybrid and flexible work environment.

You will provide high-quality technical support for the development, implementation, and maintenance of the organization's computer environment. This includes installing, configuring, and repairing hardware and software while participating in projects involving new technologies.

Candidates must possess a degree in information technology or computer science and have one to three years of relevant experience. Proficiency in Microsoft environments, automated deployment tools, and IT service management frameworks is required.

• Hybrid work environment • Flexible work environment

• System DocumentationPreferred
• TroubleshootingPreferred
• Project managementPreferred
• Technical SupportPreferred

Identified from the job description. Confirm important requirements above.

• Technical support
• Hardware installation
• Software configuration
• SCCM
• Intune
• Windows desktop operating system
• IT Service Desk
• Troubleshooting
• Mobile device support
• ITIL framework
• Cloud-based file sharing
• IT security
• Network components
• System documentation
• Project management
• Hardware Troubleshooting
• Action Oriented
• Secret Clearance
• IT Security
• Microsoft Windows
• Research
• Android (Operating System)
• Apple IOS
• Technical Support
• Multilingualism
• Customer Service
• Software Documentation
• Computer Science
• Information Technology
• Operating Systems
• Help Desk Support
• Innovation
• ITIL 4
• Windows Search
• Operations
• Proactivity
• Productivity Software
• Relationship Building
• Troubleshooting (Problem Solving)
• Microsoft Intune (Mobile Device Management Software)
• Prioritization

• Technology
• Customer Service & Support
• Government & Public Sector
• Software
• Technical Support Officer
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Apply by

Sep 23, 2026

Posting language

English

Working hours

40 hours per week