Logistics Coordinator

Job summary

The Logistics Coordinator is responsible for transportation planning, fleet dispatch, and managing customer orders to ensure efficient operations. They act as a liaison between internal teams and external clients to resolve logistical issues and maintain accurate shipment statuses.

Job details

Company Overview National Logistics Services (NLS) is Canada’s leading logistics provider for fashion, footwear, actionwear and general merchandise. We have been delivering superior service to the retail industry since 1967. Our services extend to both distributed Brand retailers and retail chains alike, and in many instances, we manage these in the same campus to align complimentary business needs. Our facilities are located strategically in the Greater Toronto Area, ON. Why work for NLS? NLS is Canada’s leading Retail Logistics provider with over 50 years of continuously evolving retail expertise. Over the past 50 years, our team has built NLS to what it is now by treating each other with respect and working together to succeed. With dedication and experience, our people make a difference every day to our clients, our business and to each other. Purpose This position is responsible for transportation planning, customer order management, customer service liaison with both internal and external clients and fleet dispatch while fostering cooperation and team work to ensure maximum profitability while providing exceptional client service. Responsibilities Dispatch drivers in accordance with customer needs. Create cost effective trucking routes that meet customer demands. Ability to adjust to last minute changes in scheduling and communicate effectively with drivers and customers. Collaborate with management to modify daily routes to accommodate customer needs. Effectively communicate with customers concerning operational and logistical issues, changing processes and work updates. Accept load tenders, book delivery appointments and schedule pick up date and time. Update customer web portals with up-to-date load information. Call customers to advise shipment delays and/or information necessary to process orders, border crossings, and receipt of custom documents for clearance. Monitor and update shipment statuses on the company’s internal applications. Other duties as assigned. Qualifications Excellent verbal and written communication. Previous experience working as a logistics coordinator, dispatcher or transportation customer service role is a definite asset. Work successfully with both the management and the warehouse teams Creativity & vision with strong understanding of how to balance priorities Excellent communication, organizational & administration skills The ability to solve problems in a fast moving environment Identify and solve problems through your own initiative and by communicating with others Positive attitude with good people skills. Proficient with TMS, MS Office, including MS Word, MS Outlook and MS Excel Ability to work effectively without close supervision, collaboratively, independently & under tight timelines Have Fun! *This is a backfill to support current business requirements Salary Range: $45,000–$55,000 a year / The final agreed upon salary may vary based on factors such as job-related knowledge, skills and experience. National Logistics Services (NLS) is Canada’s leading retail logistics provider for global lifestyle brands, including apparel, footwear, accessories, and sporting goods. NLS welcomes diversity in the workplace and encourages applications from all qualified individuals, including visible minorities, Aboriginal People, and persons with disabilities. NLS is committed to providing accommodation for people with disabilities. To request any accommodation you may require to participate in the recruitment process (including alternative formats of materials or accessible meeting rooms) contact Human Resources to discuss your needs.

What you’ll do

The Logistics Coordinator is responsible for transportation planning, fleet dispatch, and managing customer orders to ensure efficient operations. They act as a liaison between internal teams and external clients to resolve logistical issues and maintain accurate shipment statuses.

Requirements

Candidates should have strong verbal and written communication skills and the ability to solve problems in a fast-paced environment. Previous experience in logistics, dispatching, or transportation customer service is considered a definite asset.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Communication · Preferred
• MS-Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Transportation planning
• Dispatching
• Customer service
• Logistics coordination
• Order management
• Route optimization
• Problem solving
• Communication
• Organizational skills
• Administration
• TMS
• MS Office
• MS Word
• MS Outlook
• MS Excel
• Load Tendering
• Order Management
• Positivity
• Logistics
• Microsoft Word
• Microsoft Excel
• Management
• Business Requirements
• Customer Service
• Cooperation
• Creativity
• General Line Of Merchandise
• Warehousing
• Web Portals
• Microsoft Outlook
• Microsoft Office
• Order Management Systems
• Transportation Planning
• Writing
• Scheduling
• Teamwork

Job areas

• Logistics
• Transportation
• Customer Service & Support
• Retail
• Administrative
• Logistics Coordinator
• Transport Clerks
• Logisticians

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