Branch Manager

Job summary

The Branch Manager is responsible for leading, coaching, and developing a high-performing team while driving branch sales, revenue, and operational performance. They oversee daily operations, including inventory management, budget monitoring, and ensuring high-quality customer service and billing accuracy.

Job details

LEAD A TEAM. GROW A BRANCH. MAKE A DIFFERENCE. At National Seating & Mobility (NSM), we help people live with greater independence, confidence and comfort through personalized mobility and seating solutions. We’re looking for a Branch Manager who is a strong people leader, customer-focused, organized and business-minded—and who wants to make a meaningful difference every day. WHAT YOU’LL DO * Lead, coach and develop a high-performing branch team. * Drive branch sales, revenue, customer service and operational performance. * Build strong relationships with clients, therapists and healthcare professionals. * Oversee day-to-day branch operations, inventory, equipment and facility needs. * Support recruitment, onboarding, performance management and employee development. * Monitor budgets, P&L, expenses and accounts receivable. * Ensure quotes, orders, work orders, billing and service activities are completed accurately and on time. * Identify opportunities to improve processes, customer experience and branch performance. * Create a positive, collaborative team culture where employees feel supported and accountable. WHAT YOU BRING * Leadership experience in a customer-focused or operations environment. * Strong communication, organization and problem-solving skills. * Experience managing employees, budgets and business operations. * A customer-first mindset and ability to build strong relationships. * Ability to balance people, priorities and business results. * Experience in healthcare, mobility equipment or a related industry is an asset. WHY JOIN NSM? * $65,000–$70,000 annually + annual merit reviews * Meaningful work that directly impacts people's lives * Employer-paid benefits * RRSP matching * Generous paid time off * Company events & inclusive team culture * NSM-sponsored gear READY TO LEAD WITH PURPOSE? If you’re passionate about people, customer experience and making a difference, we’d love to hear from you. Join NSM and help create better mobility experiences—one client at a time.

What you’ll do

The Branch Manager is responsible for leading, coaching, and developing a high-performing team while driving branch sales, revenue, and operational performance. They oversee daily operations, including inventory management, budget monitoring, and ensuring high-quality customer service and billing accuracy.

Requirements

Candidates should have leadership experience in a customer-focused or operations environment, along with strong communication and problem-solving skills. Experience managing employees, budgets, and business operations is required, with preference given to those with a background in healthcare or mobility equipment.

Benefits

• Employer-paid benefits
• RRSP matching
• Paid time off
• Company events
• Inclusive team culture
• NSM-sponsored gear

Listed skills

• Customer service · Preferred
• Recruitment · Preferred
• Problem solving · Preferred
• Budgeting · Preferred
• Operations Management · Preferred
• Leadership · Preferred
• Communication · Preferred
• Inventory management · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Team management
• Sales management
• Operations management
• Customer service
• Budgeting
• P&L management
• Communication
• Problem-solving
• Relationship building
• Performance management
• Recruitment
• Inventory management
• Strategic planning
• Healthcare Industry Knowledge
• Operational Performance Management
• Profit And Loss (P&L) Management
• Business Operations
• Time Off Management
• Talent Recruitment
• Business Results
• Accounts Receivable
• Billing
• Customer Service
• Training And Development
• Performance Management
• Sales
• Problem Solving
• Employee Onboarding
• Operations
• Process Improvement

Job areas

• Management & Leadership
• Healthcare
• Customer Service & Support
• Sales
• Administrative
• Branch Manager
• Banking Branch Manager (General)
• Financial and Insurance Services Branch managers
• Financial Managers

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