Customer Service Representative

Job summary

The representative will handle inbound customer inquiries regarding price quotes, product inventory, and order processing via phone and email. They are also responsible for generating sales from online leads and maintaining consistent communication with customers.

Job details

DUTIES/RESPONSIBILITIES: * Handle phone and emails from customers pertaining to price quotes for inbound inquiries as well as purchase quotes for glass and installation products considered for sale to PGW. * Call center functions to provide quality customer service. * Ensure the company establishes and maintains constant communication with customers. * Knowledgeable on all aspects of product inventory which may include, data entry, cancellations, credits, invoicing and/or customer service inquiries. * Generate sales/buys from online leads. * Assume other duties as assigned. * Required to work an assigned Saturday when needed. REQUIRED SKILLS/ABILITIES: * Must have good written and verbal communication skills. * Must have good customer relations skills. * Ability to work well with others. * Must have the ability to work under conditions of frequent interruptions. * Be attentive to details. EDUCATION AND EXPERIENCE: * High School graduate or equivalent ESSENTIAL PHYSICAL DEMANDS/WORK ENVIRONMENT: * Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently.

What you’ll do

The representative will handle inbound customer inquiries regarding price quotes, product inventory, and order processing via phone and email. They are also responsible for generating sales from online leads and maintaining consistent communication with customers.

Requirements

Candidates must possess strong written and verbal communication skills along with the ability to work effectively in a fast-paced environment. A high school diploma or equivalent is the minimum educational requirement for this role.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Sales · Preferred
• Data entry · Preferred
• Communication Skills · Preferred
• Inventory management · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication skills
• Data entry
• Invoicing
• Inventory management
• Attention to detail
• Sales
• Call center operations
• Problem solving
• Interpersonal skills
• Customer Relationship Management
• Call Center Experience
• Customer Service
• Communication
• Data Entry
• Verbal Communication Skills

Job areas

• Customer Service & Support
• Sales
• Administrative
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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